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Forum Posts

Netflix added to bill when not requested

Hi, since December we have been charged £17.99 for virgin stream. We have never asked for this or used it. We have a separate Netflix account that we pay direct to Netflix (smart tv, nothing to do with virgin media)we got the charge cancelled in Janu...

Resolved! Cancelling Contract - assistance needed

My contract clearly says "Remaining minimum period: 1 Month".  (copied and pasted that).I have discounts applied, which have 15 months to run.In a chat about cancelling, the agent says it will cost me over £1000 - 15 months early termination fees, no...

notdodgy by Up to speed
  • 4 replies
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Netflix activation email

Hi,I recontracted last week and have a package with Netflix included.I haven't received a netflix activation email.Is there another way of setting netflix up it so I am not billed for it?Thanks!

snowmen by On our wavelength
  • 5 replies
  • 0 kudos

New Contract Offer

HiI have had several emails recently about my contract coming to an end soon (Aug 24) and to re-contract to a new 18 month contract.I accepted this offer online on 9th April and received pre-contract details and an order number from webteam with esti...

JayAmin by Joining in
  • 1 replies
  • 0 kudos

Cancel Engineer Appointment

Hi, I'm new to Virgin  and I had a problem today with my broadband, I couldn't get online and my hub was just flashing blue all the time, I went through the app suggestions and after it finished it said that an engineer would need to visit so I booke...