Managing Your Account - Cable - Page 54

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Is it right that I have to give 30 days notice to cancel even when out of contract?

Just spoken with Virgin, I was trying to give advanced notice to cancel the contract. They're telling me to contact them only on the date of the minimum period (for a better deal). All my interactions have been recorded so looks like I will be due a ...

Renewal not actioned

I got an email in October about my contract being up for renewal, I went through the process and renewed, I have a copy of the new agreement showing a discounted price until April 2025. I have now been told that I am out of contract and if I want t...

Upgrade Order Not Showing

I already have M500 broadband and decided to upgrade my package to include TV. I went through the process on my account, selected all my options and completed the order. I received 2 emails - one confirming the order number and pricing details and ...

Didn't get new contract

On March 2nd I choose a new 18 month contract. First payment £120 and £140 after that. So why when I got the bill today it was still £146? I check my contract online and it has not change why? I've been a loyal customer for over 15 year and never ...

Turned down offer from retentions, now reconsidering

I had a call from retentions earlier after cancelling, in which they made me an offer to try to get me to stay, at the time I turned down the offer as it still included services I didn't really want. However, I'm now thinking that actually, although ...

Resolved! No welcome email, contract details or bill details on new account email

I started a new account entertainment package about 6 weeks ago but have not recieved any contract details, welcome email or first bill on the email address that i gave to the operator so i have no idea what my account number is.Also a direct debit d...

VAT Invoices

Hello,How do I get the VAT split out on my invoices?Regards,JS

Direct debit problem

Hi, my direct debit was coming out on 21st each month, but money going into my bank account was changed until 27th of the month. As I had no money till then I cancelled my direct debit a few days ago and changed it to 29th of month. The payment to vi...

Renewal mis-sold

Hi, I called yesterday to close my account due to cost and service but after speaking to someone decided to extend with a new price and the Sky Sports Package. I asked if this was complete and was told it was, but I have only been given the SD channe...

Recontracted in Feb but offered to recontract last week

I had an email offering me a deal on recontracting on 3 Feb and clicked through the link to do this on 7 Feb. I received emails with the order documents and the order summary almost immediately, checking that there wasn't any other actions required f...

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