On November 8th 2023 I made a payment of £70 via the online payment system. Two weeks later services suspended and no trace of the payment. Contacted missing payments via email on November 25th and again on December 1. Still no response. Any help wou...
Hi Matthew, I have the same problem as above.
Hi I wonder if someone can help. I phoned customer services today and was offered a substantial reduction on my contract. I didn't receive any confirmation so phoned again and was told there was no such record of any reduction being discussed or agre...
Hi Megan, how do I cancel two On Demand charges? I live in a shared house & am the account holder. Two OD charges were included in this month's bill. I would like to ensure these are not repeated. Is there a number I can call? Thank you.
ATTENTION ANYONE WHO HAVE HAD THEIR CREDIT SCORE RUINED BY VIRGIN MEDIAPersonally I'm completely sick of faceless, greedy companies doing whatever they want without any accountability. I'm looking for anyone who has had their credit score affected by...
Hi all,We moved to a new build home 3 months ago and we have the Virgin Cable outside our home exposed, no external housing box on it. Is there any way we can get a box for it even though we are not a customer? On our estate, it looks like ours is th...
My wife and I have been Customers of VM and its predecessors for 26 years, foolishly at the time we thought we should share Bills between the two of us, I did not realise that for the next 20 years, that while I am the Primary Contact and have been f...
Hi how do I cancel viaplay. No option on app or web. I called customer service and snaked for it to be done, they said it was but still there and getting charged..
HiJust had an email regarding my 18 month contract renewal.Current deal up in January 2024It states i can have the same package/deal as i have now but for about a tenner (plus in contract increases), more.However, when i looked at the renewal contrac...
Hi Virgin Media, I have just been on the phone with your representatives, trying to rectify an error from your organisation. I recently called to cancel my Virgin Broadband service as we are due to move home and we are out of the contractual period. ...
