Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I signed up with you in the middle of January via one of your local agents who posted a card through the door, we had a long discussion before i signed up this included me asking what the price rise would be in april, he said about 4 or 5 %, I think ...
Hi,I am trying to cancel my Virgin Media but I am having a huge problem. I can't communicate with Virgin Media because I don't have my account number as I have been locked out of my email account. Every time I call Virgin Media they ask me for my acc...
I have an offer to upgrade my package to 1 gig broadband and a £10pm O2 SIM, the full order went through and I have received documents by email to acknowledge the order with new contracts.It has never showed on my account and 3 weeks later I still ha...
Hi, can mods here help with billing queries? VM have the worst CS, I get more sense out of here than on phone or on whatsapp. It was to discuss the account, I have a final bill. I have been assured I won't charged this final bill although it says pay...
not sure if this is the right place - I suddenly had a jump on my bill this month and when checking my contract I noticed that they have in fact not charged me correctly for the whole of the duration of the contractwhen I have called and psoken to se...
Currently on M350 with agreement until November, my price goes from £34 to £39 in April.Ive seen offer for new customers for £39 for 1Gig.Frustrated, went to the app and seen upgrade, basically new contract 1Gig for 18mhs for £45pm, reasonable price ...
Trying to find contact number for collections n department. the number supplied is for payments only and not to speak to someone
I have raised a ticket P012434077 last Wednesday but still nothing has happened to resolve this issue.1. Unable to access email via webmail via My Virgin Media or via MS Outlook.2. Trying to attempt to change the 'My Virgin Media' password fails with...
On sign up with a rep after VM came to our postcode the package I was promised included 1st month free, a £100 credit and from VM direct a discount for registering an interest. I still have all of the text messages including one promising to have my ...
Can anyone tell me if I upgrade my broadband speed via the app will it affect my bill, I have discounts on my contract would I lose them like it was if you done it by phone years ago.It tells me how much and it's minimal but I don't want to mess up.
