I upgraded my BB package through the VM website a few weeks ago completed the order (and have all the relevant contract PDFs/order ref) which should have taken my monthly charge from £19 to £22. A week or two later the upgrade hasn't been applied, so...
I need to make a complaint about VM. I downloaded the "Customer Complaints code of practice" which states: "By web form On our contact us page, you’ll see a link to our web form. Complete the form to let us know what went wrong and what we can do to...
How do you actually speak to someone at VM?Web chat leads to a page with a reminder of the opening times, I was within the opening times.I've submitted 4 forms. Nothing confirmed or acknowledged.When I call, I end up with a text to my phone and it th...
Hi contract ends 29/11/2023 after 18 months. Got an email to renew for special price thought I had signed up to new deal 15/11/2023. Looked at my account,it says payment due £157 ??? Any help would be appreciated.
Hi. Anyone had problems with Virgin asking for two routers to be returned when broadband cancelled. They are asking for a Netgear Super Hub as well as the Arris Hub 3. I have only ever had one router at a time from them and I’m certain I have returne...
hi all just wondering if anyone knows why I have been charged for package change when I haven't changed it as I'm a new customer thanks in advance
Long story short.... Main reason I want to jump in the river is that when I ring customer services I press the button I want, a recorded message gives me information and then says 'goodbye'. It took me 10 days and managing to get help by posting on T...
Good Afternoon,Long story short, I ended an 18 month agreement with no issues, at the end I wanted to leave just due a better deal, got convinced to stay but got told I can cancel within 30 days if I change my mind.I did a live chat with an agent ( b...
Hi, I ordered a Black Friday deal on 13th November 2023 and received an email to confirm. However, I have not heard anything since, my account shows no orders. Can anyone help? I have order reference if required?
Have just renewed my contract which wasn’t due to expire until January to make sure I gave vm plenty of notice. Phoned 150 around 17.45 yesterday working on the premise that since majority of workers will be travelling home rather then phoning vm. ...
