Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUnable to manage my account Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. I’m new to Virgin and wondering if this I a common is...Cannot manage account Whenever I try to look at my account settings I get an error message both on the app and website. I have tried clearing cookies, deleting the app, restarting my hub and device but nothing works. Th...Telephone issue I currently have two telephone numbers, with both phones plugged into my Hub. My TV package ends soon, so I contacted VM via chat to get options. The package I was offered supposedly contained eve...How to Downgrade I want to downgrade to Broadband and Phoneline only (TV Package no longer required). It appears this is only available to new customers only. Unable to talk to Virgin Media. Any ideas? I do not ...Paul I have been trying to speak to a agent from virgin but it seems impossible everytime £50 justeats voucher reward is pointless About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through ...Moving a cable Hi I am moving my tv to another room on the other side of the house. I spoke to my electrician and he said that virgin needs to move tv cable and box before I can proceed. Who can I contact to do thi...SolvedContract renewed but still showing as not renewed at VM! We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is...4 months waiting for a REFUND/CREDIT! Lies after lies... Hello, I have been waiting on a refund/credit to be sent to me for several months. My account was in £300+ credit, and i asked for it to be sent to me. This was in August 2025. I waited the allocat...Netflix and Sky Sports App Issues I received my stream box a week ago and still have the following issues despite multiple calls and messages and raising a complaint with no response (Reference Number:C-031125548) 1. Netflix. Email ...
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