Managing Your Account - Cable
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Forum Posts

updating account details

I moved and now my account number changed can’t see my details in my virgin media app.I called customer service a number of times they said they requested the details to be updated in 24 h whoever nothing happened..can’t re-register because my email ...

Resolved! 30 days notice.

HI all,I have been a loyal and happy customer for 20+ years with extremely reliable broadband but today, I finally gave my 30 days notice to leave VM.I called as I usual do coming to the end of my contract to talk about renewing.   However this time ...

worf105 by Tuning in
  • 10 replies
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Resolved! New deal offered but not receved!

I was offered a new deal of £62 on Wed 26th July 2023. The agent via WhatsApp said they sent me an email or SMS to confirm the deal. I'm still waiting 2 days later and have received nothing. My account still says a whopping £95 due August 10th. I can...

Dear Remi BOT…

while I wait for an agent…I contacted your team in April to discuss downgrading to £103 per month and confirmed by email but you are still charging me £168 per month. Why? 

Resolved! canceling account

Hi, I want to cancel my virgin media account, as I've now changed to truespeed. Not having much luck trying to do it with online chat. Perhaps you could help. My phone number has already been ported over, its just the broadband that I need disconnect...

Package Upgrade

Hi, I currently have the 1gb broadband with Virgin and due to an awful aerial signal in my current building I decided to add TV to my contract aswel.I received confirmation and approved the pre contract agreement and received an email from web sales ...

Flymi by Tuning in
  • 2 replies
  • 0 kudos