Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have ordered a broadband package but have not received a welcome email and therefore do not have an account number to set up my account. I have received pre-contract documents via sms but nothing else. I need to change the order details for my broa...
I signed up to Virgin Media at the end of April on the ultimate volt bundle. The following day the Xbox series S was listed as a free gift on the website for this bundle so I called them and requested for this to be part of my package. The lady was v...
I recently had an issue with some planned maintenance that we weren't informed about and wasn't connected properly after.Came on here and was able to arrange an engineer and all sorted now however wanted to complain about what had happened.I carefull...
I have been sent a Pre-Contract email with details of the new 18-month contract, how do I stop my existing Virgin contract and transfer to this new one?
Hi, I closed my Virgin media account however continued to receive bills claiming an amount was outstanding despite having a direct debit set up. Because of this it is now affecting my credit score and I need it to be amended. I have emailed the addre...
I have just about had enough, I'm paying £93 a month for my package and half the time it's not working, you lost my email, my broadband is rubbish and you switched me to o2 which has a worse signal than before, I am sick and tired of resetting my ro...
HiI am currently unable to log into "My Virgin Media" account and after the log in screen the "logging in"icon just keeps swirling and doesn't progress to the account screen. This is via PC on Wifi.I see on the forums that this appears to be a common...
Hi. I've had issues since middle of Mauy 2022. 1/6/23 technician came out, I need a cable repull. Repull booked, cancelled. Technician came again, still need a repull. Repull rearranged 3 times. No service at all now. Next cable visit booked for 21/7...
I hope you don’t mind me jumping in on this. I’m having similar problems to the original poster. I agreed a new contract last Thursday. Contract was due to start on Saturday but nothing changed, didn’t get chance to call until Monday then spent aro...
I got a contract last week (via phone call) and received no welcome/verification email. I know they have my correct email address on file because I received my first bill summary today but I’m not receiving anything else (checked spam and searched e...
