Hi,I have been now waiting for 2 days for my wifi box to arrive, it was supposed to arrive yesterday and I was literally waiting by the door when I received a Yodel message that my parcel has been refused by the customer (me!) which obviously never h...
Hello,I would much appreciate if somebody from customer services could contact me as I am reaching a dead end trying to get returns packaging sent to me after closing my account.I have the virgin media hub and tivo boxes packaged up since the 16th No...
So I received a new contract offer via email. When I phone VM to see if they can do better, they can't see the package that was offered to me. Is that am actual thing? So instead have offered me a higher contract 路.
I took my old router in the provided packaging to the yodel drop-off point, but I still got a bill charging me £40 for it. I don't think I should have to pay this, but I can't find anywhere to talk to anyone about it.
Hi,Just wondering if anyone can help? I have been paying my bill by direct debit as usual for the past few months.However I noticed I had an extra charge of £7 in October for "unpaid bills" which was strange as I presume with a direct debit the bills...
I have had virgin broadband for a long time. But have 1 letter wrong on my surname. My son now has a o2 contract at the same address but we can't get the volt extras as the surname is spelt different. I have tried filling in the name change form but ...
After 3 months of poor service (350Mbps dropped to 80Mbps) and a few engineering visits, I decided to switch to another provider.I was lucky enough to speak to a Virgin Media operator, told him that I want to close the contract and settle all debt in...
Hi, I wonder if anyone an point me in the right direction? I left VM back in May 2023 and received a letter in June 2023 saying that I would get a refund of money owing on my account. I understand that it can take up to 45 days (!!!) but that was 6 m...
logged into my Virgin account to join internet security but was told - Registration or use of this code is not valid in your country or from this internet connection. Please register using the broadband or mobile connection from the provider of your ...
Hi,I contacted Virgin yesterday to request my broadband and TV services be connected on 18th December. I have woke up to discover my broadband and TV has been disconnected this morning (8th).I'm going to try and contact Virgin via online chat/telepho...
