Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Can't register

I've previously had virgin media and recently joined again, but now I cannot register my account. When I try to sign up it just says that I've left and the account is now closed. Is there anyway I can actually re-register so I can sign in to see bill...

Unable to register to my virgin account

Hi,I am unable to register to my virgin account. After typing my email address, it asks me to create the password however every password I type in it says that I can not use it and it does not allow me to move forward. I have tried with different bro...

Al14 by Joining in
  • 0 replies
  • 0 kudos

New contract Virgin Media

I changed my Virgin Media package and I’ve received my Pre Contract Documents. This was two days ago now and I haven’t received any other communication to tell me when the new package will take effect. Does anyone know how long this should take?

pp145 by Joining in
  • 1 replies
  • 0 kudos

New Homes Teams - No Contact

Hi,Virgin Media has started to become available in my area (former new builds).When searching via my postcode I was informed I could have it, but upon contacting virgin I was told an engineer would need to visit and "new homes team" would contact me ...

MeeMMeeM by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Billing issue that goes on and on

Hi,Long time customer of VM and happy with the service (touch wood) just looking for advice on the below.I signed up to a new deal last July.Most months since then I have been getting an additional charge of £10.99 for "streaming services/ Netflix st...

sat118 by Tuning in
  • 5 replies
  • 2 kudos

Unable to change contact phone number

I have a new phone number and wanted to change it on my account but it just gives an error every time.Sorry, the changes you made were not savedI've only got access to the old number for a little while longer so how do I get my number changed to the ...

Blakey47 by On our wavelength
  • 1 replies
  • 0 kudos

I need a new lead

How do I order one. Every time I try and ask to speak to a person, I get put though the help questions, all of which tell me my box is not connected.I know Its not connected - I need a new leadHow can it be this hard just to order a new lead