You messed up my credit score by almost 200 points, I’m in the middle of buying a house. I didn’t get any outstanding bill information to pay, apparently it’s been due - £10. I got told on Virgin Media online help chat that ALL MY BILLS ARE CLEAR and...
Hi,I've always been opted out of paper bills, and have always indicated on my communication preferences to receive online bills/ emails.Recently I received my first paper bill and an unwelcome 1.75 charge which I would like refunded.
I was contacted by Virgin (by email) in July to say my contract was coming to an end and that I was being offered a limited time offer (ending 13th August) to continue with my same package for about £10 more a month for 18 months. I followed the lin...
Hello,Wondering if anyone can suggest what to do. I got a letter today with a new Virgin Media bill for £106, until this date I had been paying £29. I got the price rise email earlier in the year, phoned up and they said no problem we will keep you a...
I was sold over the phone an upgrade to my package, I was told my contract would end and this was a great deal, better tv package faster broadband and an O2 sim card. I was in the car at the time so couldn't check anything the advisor was saying. I t...
I’m looking to remove any restrictions on my internet service. What do I need to do?Regards
Hi there,We have just received our WiFi tonight and I was wondering if someone could answer these questions.1- We received a £100 bill credit promotion when we signed up and this can be seen in a ss below, will our first bill get taken from this cred...
Virgin are rubbish at customer service, responding to requests for help and acknowledging my repeated requests for clarification, a refund(they're overcharging me!) and confirmation of my request/notification of cancellation.Absolutely rubbish. Would...
Dirty tricks by VM? I had waited 55 minutes in a live chat queue, was finally speaking with somebody to request a cancellation at the end of term. We just get to the point where they say "please stay connected so that I can process the documentation"...
I transferred over from VM to shell for internet and phone only. I have no other services. I had to change my telephone number and e-mail address in the process, so VM couldn't export it. Can VM charge me for the retention of my old phone number eve...
