Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsDisconnected after accepting online renewal, now struggling to get the original offer honoured Virgin Media disconnected me earlier this week after abysmally failing to process my online contract renewal. I have since been reconnected, but getting customer service to honour the original renewa...Trying to sign in to view bills but get the Thanks For Your Order page Have been connected for the past few days but when I sign in to view my account info and bills it appears briefly then switchs to the Thanks For Your Order Welcome to Virgin Media page. I've tried 2 ...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedContract renewed but still showing as not renewed at VM! We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is...Returned Equipment I had a fault on 4th September and on a phone call to customer service they arranged to send replacement kit.Very shortly afterwards the problem was resolved and I called back to cancel the order , I...VAT invoices Hello I would like to have VAT invoices, please? Unable to contact customer service to request them. Also, unable to find VAT bills in my VM account. Could someone help, please? Maria Virgin Media account access changes Hi Guys, Does anybody now have issues logging into their Virgin Media accounts to view emails, bills etc. The ability to amend/updated your logging-in password has now disappeared - as a consequenc...How to re-activate debit card automated payment method linked on the account? I have a debit card linked to the account... It's since been de-activated because i had in-sufficient funds once, but i've sinced added more funds to it therefore i want to re-activate the debit card...Contract renewal and router Hi My existing package is due to expire in early November. After customer services contacting me last Monday I agreed a revised package with broadband boost and a new router as my existing one is 8...Refusing to honour promo speed Boost & Price I’m at my wits’ end and feel like giving up on Customer Services, so I’m hoping for some advice. At the start of October, I renewed my contract through the Web Portal. The offer seemed reasonable — ...
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