Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Cant acces account online

Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.

New Build Install

Hello,We are due to move house in six weeks time to a new build. The properties will have FTTP and we were informed this would be BT, Hyperoptic & VM. As current VM customers, we want to take our package with us. Unfortunately using the online move s...

Cameron121 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Extend cancellation date

Hi,I've recently cancelled my services to go with a different provider however my installation date has been moved. Is there any way for me to extend my cancellation date to ensure I don't end up without phone or broadband?ThanksKieran

Moved home and can’t access new account

HiI moved house just over and a month ago and despite 10 calls to Virgin Media I am still unable to access my new account. When I login with my email it gives me the old account which has been closed. If I use a different email to register for the ne...

Dave2058 by Joining in
  • 1 replies
  • 0 kudos

Resolved! New Contract

I would  like to thank Avin from the retentions team for his help in finding me a great  deal on my new contract. Could one of the moderators please  pass this on as I can't find any other way to  thank him.

Netflix subscription and want to payment

  Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...

Changing my package?

Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gav...

Ewan1 by On our wavelength
  • 4 replies
  • 0 kudos