Bill refund
Hi, I'm expecting a refund from my final bill. It has been over a month now and I still haven't received the refund. Can someone look into this please?Thanks
Managing Your Account - Cable
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Forum Posts
Early Disconnection Fee Worries
Hi everyone, I am a student that is currently worrying about the cost of the early disconnection fees. To provide context, I applied for a 24 month contract that started in September 2023 as I was expecting to finish my final year and masters in thos...
Resolved! Start a new contract, mid contract?
Hopefully a simple query - is it possible to start a new contract (for a cheaper service) part way through an existing contract?I.e. replace current one with a new 18 month but cheaper service.Or is there zero flexibility?Cheers
Horrendous customer service for a Neurodivergent customer
If I was tasked with creating a comedy sketch on the most unbelievable experience of horrendous service imaginable- I doubt it would compare to the nightmare I’ve experienced in recent weeks. I found it virtually impossible to leave VM and ended up r...
Outstanding balance
Hi I have an outstanding balance from 6 years ago and I’d like to clear the balance as it is impacting my credit score. No one at virgin media is willing to help as I don’t have my account number etc. can someone please help me so I can clear the def...
Can't Access or Find Original Email Address
Hello,I have been trying to access old email addresses from my Virgin Media. They are old Blueyonder ones from before Virgin Media bought them. This was used to create the account and should be the main account email address but it doesn't seem to be...
Resolved! regarding the terms of my broadband contract agreement
I am writing to seek clarification regarding the terms of my broadband contract once the current agreement reaches its end. Specifically, I would like to know whether my contract will automatically transition into a monthly rollover contract or if it...
Getting charged more then agreed
I have renewed my contract with virgin in May I have a co tract clearly stating £33 a konth they have tried to take £53, I have rang and messaged 5 time and been told diffrent amounts, diffrent reasons and noone is understanding that my contract stat...
Charged an extra £17 for imaginary changes to my package
I'm on the M125 broadband and I have a discount because there's no way I'll be paying "full price" for this service. I am normally charged £51 and have a £25 discount so pay £26 a month. On my latest bill it wants to charge me £43 and the reason give...
Resolved! Unable to login to my VirginMedia account
I'm unable to login to my Virginmedia account using the same login details that I have used regularly for a good few years up to last month.I get the message that my email or password aren't recognised. When I enter my account number, DOB, etc, it fi...
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