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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21697 Views
  • 34 replies
  • 7 kudos

Netflix added to bill when not requested

Hi, since December we have been charged £17.99 for virgin stream. We have never asked for this or used it. We have a separate Netflix account that we pay direct to Netflix (smart tv, nothing to do with virgin media)we got the charge cancelled in Janu...

Rest password link always expire.

Hi I have registered my Virgin account but when I set my password, the password link always expired. I will receive the email of reset password after 10 minutes.I have called for help but this problem wasn’t fixed. I still cannot reset my password an...

zhou by Joining in
  • 284 Views
  • 5 replies
  • 0 kudos

Re: Netflix account

hi there sorry to hijack your thread last november virgin media started to bill me 10.99 for netflix even though when i took out my contract i didnt want it because i have it already. evry month now they try to charge me for streaming evry month i ph...

midget01 by Joining in
  • 138 Views
  • 2 replies
  • 0 kudos

Charged and never recieved

Hello I have been with VM for over 10 years and when the fibre optic service became available I signed up and paid every month on time etc.Due to the poor speeds I was getting I decided to change over to a new service also on fibre optic that just be...

Area Code

Trying to register for My Virgin Media account - haven't received a welcome e-mail or bill, so don't have area code - could anyone advise the one for Eaglesham (G76 0LA postcode)?Thanks

nim2 by Joining in
  • 107 Views
  • 1 replies
  • 0 kudos