Recent DiscussionsBilling Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi Virgin Media team, I’m hoping someone can help with a billing issue after what’s been a bit of a nightmare to get sorted initially. After giving notice to cancel, I was contacted by your Outboun...Online renewal not showing. We went through the online renewal process and got a good price but it's been more then 14 days and it's not applied. I have the order reference email and pre contract documents. second tv box I have a second TV box but unfortunately had no opportunity to wire coaxal at the time the installation was made in August last year. I have now got the (very long distance) cable ready to connect bu...SolvedChange mobile number listed on my account Hi I need to change my mobile number as the last digit is incorrect. I’m not sure why as autofill is correct and I wouldn’t have put the digit it has at the end regardless. I also only got my broad...SolvedRenewal........... Made a couple of calls as I am due to renew the contract, I guess I should be used to 'doing this dance' every 18 months or so but this time it has become particularly tiresome. Points to note; Lik...Pending Contract I agreed a new contract to start 08-07-2025 when my present deal ends. I have phoned explaining to the agent I wasn't happy and she told me that to get the payment to the correct figure quoted she w...Address not serviceable We are a long term customer and have just moved to our new home. The postcode checker says our address can not be serviced. I have spoke to Customer Service and they have said the same. All the other...Unable to register As many other posts have stated...when trying to register I get stuck on a "Request In Progress" screen after entering my intended password. Does anyone know if I have to wait for my services to be...Leaving Virgin Media We are going to be trying to move shortly plus my contract with VM ends in early March and I don't want to renew it. In simple terms how do I leave VM? Can I write or phone VM & use an option if ther...Hi all my contract runs out on 16 August next month.bb only . What exact date can I give notice to Virgin to cease service on that date 16 August. I was on a chat with customer service and was told if I did it before the 30 days notice I would be charged early...
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