Managing Your Account - Cable - Page 517

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Trying to get decent deal or cancel contract

My bill in January was just over £60, February this went up to £86 and I now have email saying this will go up to £93 in March. We have phone line that we haven't used in years, superfast broadband and what was the xl TV package.£93 is way too much t...

Resolved! How to cancel contract when it finishes

my contract ends in November 2023, if i want to cancel at the end, in November, how do i do that? how many dates notice do i have to give?

Resolved! Agreed contract in basket

I agreed to a new 18 mths contract yesterday. On logging in to my VM, the agreed package is sitting in the checkout basket as an order. Any idea why this is happening? I approved the order via link in email, do I need to go through checkout process a...

How long for confirmation of package change?

Hi,I rang to cancel my package today and was very kindly offered a discount to stay for the remainder of my contract. I haven’t yet had email confirmation (rang @ 18:00) how long does it take? I have previously had a discount given and had to ring up...

Resolved! Additional Virgin box

Hi,We have an additional box in our son's room but he tells us he watches Disney+, Netflix etc via his PS4.Does this mean we can remove the Virgin box cost from our account?if so, what are the costs etc, we have only recently renegotiated our contrac...

Resolved! maxit upgrade

I have Mixit with £7 Ent. bundle and looking at Maxit upgrade for £17 extra.Would I need to give 30 days notice to cancel £7 Ent. bundle then pay £17 extra or would it be £24 extra for Maxit?Does Maxit include all channels in Entertainment bundle as ...

Resolved! Live chat?

Hi, is LiveChat still available? Or is it possible to contact Virgin Media by WhatsApp or email? I can't find a link or number although their website says it is available.I have a query about my bill / account. And the last couple of times I've had t...

Missold

Can anyone please help me as Im now trurly lost with all this.Elderly parents signed up for a full volt package as was told the amount would be £72 a month + £50 activation fee and £7 O2 sim.Contract received showing them amounts, yet one hour latter...

how do i change the account holder?

Hi all,i live with my mum and shes 71. we have the volt benefit as she has an o2 phone. i'm now back on o2 as my virgin mobile has apparently been transferred over.how easy will it be to transfer ownership of my virgin media account into my name so i...

New hub - but first need a password reset

VM have contacted me asking to arrange the delivery of a new WiFi hub.Have attempted to call VM but run up against password issues.Would be grateful if someone from VM could contact me to talk me through a password reset.

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