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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 32 replies
  • 7 kudos

downgrading my service

how on earth do I return a box and have my bill reduced accordingly?We moved house on 14th April and had engineer booked for 15th to reconnect our services at new address.However when engineer arrived to reconnect he found that we could only utilise ...

Payment missing

First off id like to say trying to contact virgin is an absolute joke. I phone and enter my account details and it tells you to use the app and hangs up. I have sent a payment that has not been taken off my bill and now my service is restricted and I...

Copps321 by Joining in
  • 2 replies
  • 0 kudos

Haven't received welcome email

I've received texts and my hub and have managed to get connected, all good so far, but when trying to sign in to my account online I can't register as I never received my welcome email and don't have an account number to do so. 

Resolved! After changed the details, Direct Debit failed

 Hi all,I changed my DD details one week before payment date. I used new bank details.There was enough money for payment in my Bank account. But VM didn’t charge the bill payment Today through DD. When I check VM app I can see my new DD detail for ne...

tekinndag by On our wavelength
  • 11 replies
  • 1 kudos

Virginmedia Account - password not accepted

I'm a new Virgin Media customer and trying to set up an account with My Virgin Media to get set up with the Apps and manage my account online. However, when I'm trying to create a password in the app or online I get told that the password is unaccept...

Karma1 by Joining in
  • 3 replies
  • 0 kudos