Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! No Price Rise Notification for Broadband?

Is there any way to check other than the email from VMedia to see if prices on my Bband will be increasing?I'm around 12m into an 18m contract and have been hearing about Virgin broadband price rise in various media/forums but so far I haven't receiv...

astreix by Joining in
  • 4 replies
  • 0 kudos

How to track a complaint

How do you track an open complaint?  When I try to check via, it just takes me to the page where you submit a new complaint

coxley by Joining in
  • 8 replies
  • 0 kudos

Resolved! Incorrect charge

Hello. I've just received my first bill after joining Virgin on 14th February. It shows a charge of £7 for on demand purchases that we haven't made. Can anyone tell me if there is a record of purchases somewhere in my account as I cannot find one?

smbl by On our wavelength
  • 7 replies
  • 0 kudos

Resolved! Help in leaving Virgin media

Apologies in advance for the length of this post. Maybe Virgin employees on this forum can get Virgin to resolve my issue. I had a contract with Virgin for broadband, TV and anytime calls which ended in July 2020. After that the bills steadily increa...


Yet another chunk of my life wasted with the sould destroying customer "sevice" team..I have just set up an account for a new customer, Im due to move into a new property on Monday, The broadband kit is due to be delivered on tuesday, I stupidly didn...

Whatsapp Service rubbish

Hi there, i am in the middle of trying to leave (or negotiate a new contract) after the recent price increases, i have been on whatsapp to discuss this with a member of the customer relations messaging team.The bot asked for details of the new deal a...

Nakchee by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! New account online login error

Hi, I have resigned back up to virgin media (Broadband and TV) When i try to login online to my virgin media the account shows my previous account only. (This a previous account at an old address, i used the same email to resign up to virgin media as...

Adam_88 by Joining in
  • 3 replies
  • 0 kudos

New Contract & Cancellation

Hi there,Since the price increase and my contract is ending, which will be double the price I currently pay, I have been trying to look for a cheaper deal.I spoke to somebody named Arnold (after being transferred a few times) from Customers Retention...

danwmar2 by Joining in
  • 1 replies
  • 0 kudos