Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
So, Been with Virgin a while off and on. Been with them for around a year now. Broadband only at the moment.Logged into my account and saw I could add the basic TV package for £5 extra per month. Sounds good so ordered and received contract documents...
I have a Brand new computer, and am logging into my Virgin Media account for the first time on this pc. In the case of both Chrome & Edge, it lets me put in my username and password, it then (in both cases) asks me if I want to use a Finger Print Sca...
I also am experiencing this issue. I can get as far as attempting to log in to O2 if I use Firefox rather than Safari on my Mac, but then after logging in to O2 I get a message saying there was an error and to try again later. I have tried several ti...
Can someone please give me the virgin media customer service email address so I can make a complaint? Been on the phone trying to get help with a charge that showed on my bill, Very very long waiting times then eventually get someone on the line twic...
Why can't they just attach a pdf to the email?Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.This morning I clicked o...
Good evening, I need a bit of advice please. I`ve cancelled Virgin broadband on the 9th of March due to high prices, I`m out of contract since the 4th of February. I received a text confirming disconnection on 9.th of April, I have paid my current bi...
Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...
I have spent the last 2 hours on the chat service today to inform Virgin that I’ve had to leave my house unexpectedly as the landlord is selling the house and I haven’t got anywhere else to go there for I am HOMELESS with no fixed address. I'm now go...
HiWe did a contract renewal for our Virgin Media services on the 12 January 2024, for a fee of £117 per month (plus inflationary rises.) We received all of the contract documentation relating to the new contract that day that states it is for a minim...
I have been trying to do the right thing to let VM know I am moving out of a VM area for the past 2 weeks, both over the phone and whatsapp. I have currently been transferred to whatsapp again and have been waiting for a response since 11.30am this ...
