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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 15043 Views
  • 0 replies
  • 7 kudos

Returning kit advice. What do I do?

I am all arranged to have Virgin Media disconnected today. What should I do with equipment, help is not clear. Presume this is some type of ruse to make some final money out of me if I fail to return equipment.  Just need a number email to call.  Why...

Ayesha11 by Tuning in
  • 182 Views
  • 5 replies
  • 0 kudos

My virgin media account setup

I'm a new Virgin Media customer and trying to set up an account with My Virgin Media to get set up with the Apps and manage my account online. However, when I'm trying to create a password in the app or online I get told that the password is unaccept...

Chackney by Joining in
  • 123 Views
  • 2 replies
  • 0 kudos

still no price increase email

my contract started end on nov 22 and still not had a price confirmation from VM either by post or email inc spam folders .when can i expect 1 as i will be leaving as i have new providers in my area offering 1 year free 1gbps up and down then after t...

kt021979 by Joining in
  • 199 Views
  • 6 replies
  • 0 kudos

Resolved! Please can anyone help?

Please can anyone help? My 86 year old father has been trying to cancel his service with Virgin Media for months, they have literally reduced him to tears and he is now hundreds of pounds out of pocket, and still they will not let him out.

Pdb0002 by Tuning in
  • 556 Views
  • 11 replies
  • 0 kudos

Netflix x

Unable to activate Netflix inclusive since November 2022.  Received 2 links neither of which work.  Spent 50mins on phone to Virgin with no conclusion 

PP26 by Joining in
  • 116 Views
  • 1 replies
  • 0 kudos