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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21696 Views
  • 34 replies
  • 7 kudos

Billing

Hello.My latest bill received today shows I've been charged £94. According to my contract, having been charged $45 for the last 18 months, I should now be charged £79 from 24/2/24.Can anyone advise why I'm being charged more than I should?

Meng by Tuning in
  • 194 Views
  • 8 replies
  • 0 kudos

What happens if I cancel my o2 sim?

Hello,I know similar questions to this have been asked before and the answer seems to be as clear as mud.However, my circumstances are a little different as I'm not in a 'cooling off' period or under contract for a set amount of time, just 30 days ro...

Don’t have account number or area code

Hello I recently got Virgin broadband and tv and have not received any emails with my account details, I have also not had any letters in the post. So that means I can not access my account or call customer service without these things, I am not sure...

Tracyg00 by Joining in
  • 131 Views
  • 2 replies
  • 0 kudos

Contract Renewed with out consent

Called today to cancel contract due to a move !to find out when i called to up my speed they renewed my contract, I ask on the phone if this would affect my current contract and was told no everything would stay the same.i confirmed this with the per...

Bill Overpayment but No Credit Given

Hi there,Bit of an odd one. Since October 2023, we have been paying £76 for our WiFi package due to some confusion and inability to access bills online (flatmate moved out with login details). We have now restored access to this and have seen that ou...

Will I ever be free of Virgin Media

Will I ever be free of Virgin Media? Despite being assured by Sabrina_B that I owe nothing as my termination was final on the 20th February 2024 Today I recieved a bill saying I must pay last months bill, which was in fact paid 12th Jan.It also says ...

concise by On our wavelength
  • 189 Views
  • 4 replies
  • 0 kudos

Direct debit payments

@virginmedia Trying to find out why I am still paying you a direct debit when I have no accounts with you. Team can’t help as there is no account to access and can’t get through to customer service as have no virgin phone number or account number to ...