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Managing Your Account - Cable
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Forum Posts
What is with virginmedia?
Yesterday i rang them up using the 150 on my phone. (it took 3 attempts) before it went to speak to someone Instead of having it go to and send an app link to my mobile phone. I Upgraded my contract and got the £57 with discounts per month (landline ...
hike in price
I too have left; in my case after around 25 years of being a loyal customer: reasons: hike in price; rubbish on TV channels; no apparent interest in rewarding loyalty (on contrary, penalising it!); poor customer service. Now they're denying I cancell...
Resolutions team
The Resolutions team said my Bill would be £xx, but the actual Bill was £xx+.When queried a week ago they have failed to reply, as have the Executive department!It's not like they are short of excuses, those flow all too frequently, so what does it t...
Two account number under one same email address
I placed an order yesterday with the wrong address, so I placed a new order with the correct address again, but using same email for both orders. I asked customer service to cancel the first order (the wrong address one), but when I log in my account...
Small Junction box outside broken
The small junction box on the outside is broken. Is there any way to get this fixed as wires are exposed
Where’s my refund !!!
WHERES MY REFUND??? After many years with virgin media I felt that I had no choice but to leave due to ongoing poor customer service, poor service levels on reliability for broadband and tv, zero chance of getting an engineer to visit your home to ex...
Cant reset my password.
Each time I try I a password I get the message "Sorry, there was a problem registering that password. Please choose a different one."Cleared cache, cookies, tried incognito etc.Help welcome. Frustration high
Pre-contract bundle differs from contract
Hi, I am at the end of my tether! I have been with Virgin a good few years and signed up online to Virgin 360 with TV Essentials on 6 December 2023 as the discounts on my contract had expired. I got the contract summary sheet detailing the bundle an...
Resolved! 25 pound has been charged to my account
I can’t believe virgin media At all i recently placed a cancellation because of not being supplied equipment also put a complaint in to that is still active last Saturday was contacted missed the call so went on WhatsApp got put through to somebody ...
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