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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

I haven’t received my free LG TV gift

HiI haven’t received my free LG TV and it’s more than 55 days now. When I reached out to customer care in the first month he mentioned I will receive it in 28 + 14 days. And also I had received following message at the time of account activation.‘Gre...

Resolved! House move VM account transfer gone wrong?

I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...

jogoVM by Joining in
  • 3 replies
  • 0 kudos

Trying to re contract to offer

HiI received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to  take off the sky sports add on asI don't need sports. I also want to check that it still includes netflix and the ability to divert ...

Julie926 by Joining in
  • 1 replies
  • 0 kudos

Recontracting via online link.

Hello there was just wondering if someone could give me about of help.I recently followed a link to recontract with virgin by email. I received my pre contract documents straight away and my order summary does this mean everythings gone through or do...

Dob47 by Joining in
  • 1 replies
  • 0 kudos

Kit Not Arrived

Ordered Gig1 Fibre Broadband with an estimated delivery of 08/04/24 its been over 2 weeks and still not heard anything since the initial order confirmation. I have not even been given an account number yet to follow up my order.

cjowowxd by Joining in
  • 1 replies
  • 0 kudos

RRENEWAL is impossible

my contract ran out and they said I can get a new contract for £95 going to £115 after a few months but when I accepted the deal turns out Virgin did not know about the deal they offered and the price went UP and they made a charge of £10 for "packag...

Moved house, kept package, lost TNT

Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...

dty7 by Joining in
  • 7 replies
  • 0 kudos