Managing Your Account - Cable - Page 495

Resolved! VM hub not accepting password

I cannot sign into the VM hub to check everything is working okay, I am concernd that someone may have hacked it but have noticed that other users are having the same problem. I have tried to access many times but still no luck.I notice that a new up...

Want to leave VM

Can a Moderator on this board please assist in helping me to leave VM?I have tried via WhatsApp, Live Chat, even by telephone.When ringing by telephone I don't even get an option to cancel ,it just goes on about payment.I've been trying to sort my is...

Resolved! On line account

Hi everyone, left Virgin earlier this year in March and closed account - all good. Am back home now so have resigned for broadband - all good. Setting up log-in to new account, message says "email already registered", so reset password - all good, bu...

I've been charged a late payment fee but I have DD set up

Hi, I've been charged a late payment fee, despite me setting up Direct Debit when I first signed up to Virgin?I had more than sufficient funds in my account, so not sure why direct debit did not go through? I am worried this will impact my credit sc...

Help changing e billing / contact email address.

HiI’d be grateful if someone could assist.My husband phoned Virgin Media previously to alter the contact details on our account ( Email and Mobile number ) expecting our e-bills to be sent to the new email address.However, for the last two months the...

New contract

Hi,My current deal is ending in August so was looking to see what options are available. I logged into the online account and had a pop-up message with a new deal. I accepted this and received a contract information sheet email and an order summary e...

Account information

how you obtain confirmation of your account being closed and when

New Address not listed

I am an existing Virgin Media customer on “Biggest TV Volt” bundle. I shall shortly be moving home and wish to transfer my current package to my new address but my new address is not listed on the drop down list when I enter the postcode.it is not a ...

Managing my account

how you obtain confirmation of your account being closed and when

New Account Details Missing

I've recently set up my broadband but my CIS documents do not contain an account number or Area Reference, so I'm unable to set up my account.Can you please confirm how I can obtain these?

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