Hi there,We have just received our WiFi tonight and I was wondering if someone could answer these questions.1- We received a £100 bill credit promotion when we signed up and this can be seen in a ss below, will our first bill get taken from this cred...
Virgin are rubbish at customer service, responding to requests for help and acknowledging my repeated requests for clarification, a refund(they're overcharging me!) and confirmation of my request/notification of cancellation.Absolutely rubbish. Would...
Dirty tricks by VM? I had waited 55 minutes in a live chat queue, was finally speaking with somebody to request a cancellation at the end of term. We just get to the point where they say "please stay connected so that I can process the documentation"...
I transferred over from VM to shell for internet and phone only. I have no other services. I had to change my telephone number and e-mail address in the process, so VM couldn't export it. Can VM charge me for the retention of my old phone number eve...
We have a direct debit set up with Virgin (almost a year now) Last month they only took a part payment and no communication as to why this happened. Can someone advise why this happened as we now have to pay the extra this month.
I entered a new contract in April this year for £29 a month broadband package for 18 months. I have just been sent a bill saying that in November my will be £73.80. I have had numerous Web chats and phone calls and all have been useless. I have se...
I'm unable to access my bills. I go from Account Settings to Billing - but that only takes me to Help and Support. If I click on View Bills, it takes me back to Help and Support, and so it goes, in a loop between the last two. Any help would be appr...
My contract was coming to an end and fed up with a bad connection I was happy to inform Virgin I wanted out. Final bill generated over the phone and explained to me all good. This morning I get an email with details of my final bill and there's an ex...
Hi thereI put my cancellation notice in yesterday but received a call from retentions this morning. When discussing my requirements I told the person who called that I did have Netflix premium added to my account for £5 a month and he said he would ...
Recently i changed address and i have been told by the phone by the Virgin media agent that the contract would be the same , now that i moved i got not 1 but 2 new 18 months contracts without my consent and i Will pose my bônus and i Will pay more th...
