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Forum Posts

Keep contract price in negotiation

My contract will end in 1 month & I cannot afford to pay more in the Virgin Media contract. Who else in the Virgin Media's customer retention team can help to negotiate the contract price with me please?I do not want to leave Virgin Media after being...

ericjoe by On our wavelength
  • 1346 Views
  • 2 replies
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Black Friday Deal not yet delivered

Hi guys. I ordered some new channels via my account on the Black Friday deal last week. The channels haven't appeared yet. I know it can take some time, however, I made an online order last month which was never honoured (it literally just never happ...

redspace by Tuning in
  • 395 Views
  • 2 replies
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Lied to

Hello,The story begins before Christmas when my mother in law called up as her contract was up. She wasn't really offered a reasonable deal, so she asked me to call.To try and keep it brief: I was promised something, which did not materialise. I then...

Robertus by Tuning in
  • 1186 Views
  • 11 replies
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changed appt

i have an arrangment for an technician to visit this week arranged by private message on this forum, yet a different time and date has been confirmed by sms. what is going on?

tonystaf by Joining in
  • 361 Views
  • 3 replies
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Cancellation

I have cancelled my entire contract on 13/10, never heard anything neither got pack to return the equipment. Chat is waste of time so posting query here 

Resolved! eBilling but getting paper bills

My account was in my husband's name and was always on eBilling, no paper bills were ever received. In July this year I had the account changed to my name after the death of my husband. Since then I have received a paper bill every month at a cost of ...

Re: multiple accounts my virgin media

I have a similar issue.  I have 2 vm accounts in separate properties and cancelled one yesterday (so I'm led to believe) but have no way of accessing the other one.  I still want to retain my original email address.  Surely this cannot be that diffic...

scottk2 by Joining in
  • 530 Views
  • 7 replies
  • 0 kudos

Moving home

Morning we have moved recently and the team have changed our plan without our consent. I have been advised that our bill would be corrected and that I should not worry. Our new contract started back in April and now on the new house it looks like the...

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