Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! bill in dispute - End of contract

Hi there!My contract was coming to an end on 30/11/22. On 09/11/22 I received the following message from Virgin: "Like many of our customers, you've been enjoying a lower price of £24.00 a month with us. When your contract comes to an end on 30/11/20...

Irene82 by Just browsing
  • 6 replies
  • 0 kudos

Refer a friend

I have been sent an email to say I can bag a bigger bonus if I refer a friend. Please can you let me know at what stage you can claim this, is it after the installation date?

Incompetent Customer Service

My broadband cut out midway through competitive play today.I called up Virgin Media tech support who instructed me to put a pin into my router -  I warned them that this will full reset my router, and delete all passwords/connected devices. I was ass...

Resolved! Taking Virgin Media to a small claims court

Hello,Wondering if anyone can help me taking Virgin Media to a small claims court? You need to name a person and address during the claim process. Would I be best using Lutz Scholes as the name? What is the best address?The claim relates to my trying...

Joe180t by Joining in
  • 6 replies
  • 0 kudos

Account number

How can I find my account number without a bill or email address? I haven’t had a letter from virgin for ages and can’t find the last one anywhere. My email isn’t linked to my account either, so without my account number I can’t set up the app. thank...