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Forum Posts

Netflix subscription

Hello our package includes a Netflix subscription but we never received any info about how to activate it. When I contacted the online help chat I was told to activate Netflix in the 'Netflix section' of the members area - which doesn't seem to exist...

Area code not on contract

Hi,I have recently become a customer and would like to create a virgin media account.My documentation has no area code in it.Could you please advise how to find it?My postcode is DE72Many thanksNotter

notter by Joining in
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new deal rescinded

bardar Joining in  Saturday on sunday the 12th nov i agreed a new deal with vm with a set price for 18 months, i was told i would get a new hub delivered on the 15th but no joy, waited until the 17th then called to ask what the delay was.i was told t...

bardar by Tuning in
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  • 16 replies
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Just hairing a frustration

first time since been with virgin media .... not happy at all I missed a payment last month so after speaking to CS they gave me an extension to the day I can pay TODAY promised my services would not be suspended aslong as I paid on this day I assume...

Kelly214 by Joining in
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  • 3 replies
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Being overcharged

I tried to add skysports to my package a few months ago and ever since I've had issues upon issues. When I tried to add skysports my bill went up but I didn't receive the new channels. I contacted the virgin media messaging service and was told to si...

Number claiming to be from VM

I had a missed call from [REMOVED]. I rang back and it was a Scottish based call centre. They asked for my name as the number connects instantly so there is no pre-recorded message. Not sure if this is a scam call or not. I do know VM do have a Scott...

mda99das by Up to speed
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  • 6 replies
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when is contract finishing

i spoke to your team members twice on the phone. but they cut twice my phone line.   now who will solve my problem .   where to go citizen advice bureau to solve my problem. because your team cut down my phone line again and again.  when i asked them...

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