Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsRenewed contract Hi Yesterday I renewed my subscription for 2 years had an email saying that the web team confirmed the update but it is not showing in my orders and usually a BB update is almost instant and my spee...Cannot switch to eBilling. Cannot switch to eBilling. I need a VM agent to PM me to helo resolve the issue. Free tv offer has anyone received their free gift of a tv? My install date was the 11th July and I received an email stating that I would receive my free tv within 55 days. As today is the 55th day and I have not ...I'd Like To Know My Account Details I placed an order for Broadband which few weeks ago and I haven't received any communications via email even though I was informed that I should get a contract to look at. My broadband is due to be ...Past Live Chat Transcript Request Good evening. Is there a way of retrieving a very recent live chat? Yesterday (7th Jan 2025) _ I spent nearly an afternoon on Live Chat - In the end we came up with what looked like a great d...Return of replaced modem I have been trying to get VM to collect my old modem as I have a hub 5 now. Despite numerous promises and making a complaint the only thing I get sent is a return package for drop off at a yodel sto...Urgent Installation Help Needed! Hello, Apologies in advance for the long post, but I am facing what has been an incredibly long and complicated process. I placed an order for broadband in June and no issues regarding installation...VMO2 - can’t access the account settings page I am officially registered on VMO2 but I am unable to access the Account Settings page to be able to set up a password. I am NOT a fan of Passkeys, I am NOT keen on them, so I deleted the Passkey. B...Area code What is the area code for SA106ES please? I'm trying to link my accounts to the new VirginO2 login system. I have my account number from the first 9 digits of the reference on my direct debit (I'm as...Urgent - messed about for over 6 months, where is my compensation? I placed an order for broadband on August 10th 2023 after 2 Virgin Media reps knocked on my door claiming we can have this service installed without any external work behind carried out - so I agreed...Solved
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