Black Friday offer ordered on 24th November through my online account for upgrade to Gig1 and new installation of TV (Mega), Hub 5 and 360 box to be supplied. Contract Summary & Information Sheets received immediately showing activation within 5 to 1...
I recently got a new router from Virgin and, having installed it, went to the nearest Yodel drop off point with the old one. The advertised times were 09.00 - 22.00. I got there at 09.15. They were shut. And the metal shutters were up - plainly the...
I got an email from Virgin offering a broadband upgrade from 350 to 500 for £4 a month (instead of £6, I think). I accepted this, and was told it's been processed, but while they did that they've downgraded my tv package from Maxit to Mixit. I've c...
Dear Virgin Media Customer Support, My account number is : [REMOVED] I am writing to bring to your attention an issue with my recent bill and to request the cancellation of my auto renewal. I have noticed that my monthly bill has unexpectedly increas...
Please can someone with authority at Virgin Media please help me as I’m at my wits-end in regards my customer complaint.To cut a long story short… I was an existing VM Media customer who moved house on the 30th June 2023. The house I moved into was c...
Hi I'm making an enquiry I'm not happy my contract is up 14/1/23 I have received emails for a renewal which I have taken three times three different prices which I have pre contract for all of them but today logged in they charged me full price 124.7...
Moved home in October. I received a wrong bill for the first two months because the movers' price discount/adjustment was applied only once (instead of twice for two months). Also, instead of my original contract, I can only see the "new" one, which ...
Hello,On the 17th of December, I decided to upgrade my broadband package to a combined Broadband and TV deal.I was sent the contract documents associated with it, but after six days I'm still not seeing anything in the open order section. Is this nor...
I have been a customer of Virginmedia for 27 years. Just notice that my package has increased from £46 a month to £85 a month. Tried to negotiate a reduction and was offered the same package for £82. When I refused I was referred to another colleagu...
Hi all. I just bought the DAZN PPV (couldn't find the TNT one) and it says it comes with a 1 month DAZN access subscription via a QR code in the live program. I can't see any QR code so where is this? Any ideas?
