Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsHow to re-activate debit card automated payment method linked on the account? I have a debit card linked to the account... It's since been de-activated because i had in-sufficient funds once, but i've sinced added more funds to it therefore i want to re-activate the debit card...Contract renewal and router Hi My existing package is due to expire in early November. After customer services contacting me last Monday I agreed a revised package with broadband boost and a new router as my existing one is 8...Refusing to honour promo speed Boost & Price I’m at my wits’ end and feel like giving up on Customer Services, so I’m hoping for some advice. At the start of October, I renewed my contract through the Web Portal. The offer seemed reasonable — ...Free Netflix I have been looking on my package for the new Netflix but it’s not showing,how do i access it? will it come with the broadband upgrade to the modem/router 5? Can someone please advise? Thanks Dave. Free Netflix Hi All I saw a TV ad today that said Netflix is included free in tv packages so how do I get it included for free in my package. Regards Alan Collections I cancelled my virgin account in August. I forgot to pay the final bill and so Virgin sent the debt to bpo collections. I have paid the amount owing to the collections company. When will it show on ...Netflix activation I have just joined this forum and see that a number of people have experienced the same problem I am having. I recently took out a new contract which included Netflix but when I set it up Netflix w...Account Recovery Hi, I have been trying to recover my Virgin Media account as I cannot find the email and password that I used to create it. I have tried using the "Forgotten Email" link but when I do this and provi...Email address still connected to old account. Received modem yesterday and plugged everything in, apparently excellent signal but no connection. Tried to log in to the connect app and it says my account has been closed so I can't sign into any o...Contract renewed but still showing as not renewed at VM! We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is...
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