Hello, Virgin MediaI am a new customer of virgin media as of december 2023 and registered via a phone for a 18 month contract with you.However, I have never received a welcome email or details of my account number from you.I would like to receive a w...
My price has gone up from 30-54, I can no longer afford this, can anyone help me with the step on how cancel it online please?
After virgin mobile merged with o2, their free sim became chargeable at £24 a month. I was unaware of this and received an £80 bill from o2 in November. I phoned o2 who advised me to phone virgin media. On phoning virgin media I was told to pay the £...
Good morning,I'm hoping that one of the team on here can help me, as so far I've had no joy via other routes.We placed an order for broadband on Dec 11, with an engineer scheduled to visit yesterday (28th) between 1 and 6 pm. The engineer never showe...
We have recently moved house with 14 months left on our contract. We were promised that the infrastructure was in place before we purchased the property. We have been in a phone battle ever since to get the external and internal works completed, over...
Hi. I am in a very confused situation and really want help!!! Virgin Media helpline has been useless despite of multiple long hours calls (kept me jumping from department to department).Situation: I got Virgin Broadband £30 (initial 6 months half pri...
I was promised account credit for £48.41 on 21st November and told this would take 24 hours to reflect on my account. I then had to get in contact again on 5th December because I was sent a bill for £26.50 when it should have been £0 due to the promi...
Morning,I upgraded my contract with VM via the Mobile App on 1st December 2023.I received my Pre-Contract documents, and an order confirmation with my new package information saying that activation would be in 7-10 working days. This email contains a...
I signed up on 30th April , had pre contract documents, not heard anything else, i mean all my services are working great, i have had to ring twice now asking what my account number is, and noone has sent me them yet, i need my account number so i ca...
Hi,I upgraded/renewed my contract on the 11th of December.The package was Volt Gig1 with a 10GB O2 SIM for £36pm+£10pm for the SIM.I received an order confirmation email which stated that my activation should take place within 10 working days.By my c...
