Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
my credit score is ruined because you guys have put a£27 non payment on there from February 2020 and as I moved out of the property in question in may 2019 and the account was transferred to my ex partner this is nothing to do with me! I have email v...
Hi, I have been trying to register for an online account for weeks now. It tells me it sends an email to verify the account, it takes 20 minutes to come through, or doesn't come through at all, and then when I click the link it says it has expired. C...
when i saw the offer of the boardband m350 its was saying that when the contract ends i should pay more? idk if it means obligatory or not
Hi,I am a new customer and I just ordered broadband. -I received my pre-contract information and order summary, but no welcome email.- Provisional date for delivery is Friday 20th of January, but router hasn´t been delivered.- I haven´t been able to...
I need copies of our VAT invoices for the last 4 months and going forward. I have tried using the online chat but the Bot just keeps going around in circles!! Please help.Thanks
After 3 years,Virgin suddenely doesn't recognise my email address and l can't log in.l've stopped receiving emails regarding my bills and statements
When I signed up to a 18 mth Virgin Broadband contract part if the incentive was a £125 Amazon Voucher. It is almost 90 days now signed i signed up and yet no contact regrading the vouchers. After numerous phone calls I have been advised that the vou...
Hi. Does anyone know how to claim a promotional discount? I have received it with my virgin bill for the last few months. But have no idea how to claim it. Thanks
HiMy Virgin package was activated on the 25th of June. When I signed up I used Money Supermarket (Broadbandchoices) I think and was supposed to receive £100 Amazon voucher 120 days after I signed up.My voucher was confirm by <no-reply@giftcloud.com> ...
I can't register as any password I create gets refused. I've tried all combinations, cleared my cache and tried another device. No luck
