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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

credit score ruined

my credit score is ruined because you guys have put a£27 non payment on there from February 2020 and as I moved out of the property in question in may 2019 and the account was transferred to my ex partner this is nothing to do with me! I have email v...

dave1985 by Joining in
  • 3 replies
  • 0 kudos

Cannot verify account

Hi, I have been trying to register for an online account for weeks now. It tells me it sends an email to verify the account, it takes 20 minutes to come through, or doesn't come through at all, and then when I click the link it says it has expired. C...

VAT Invoice

I need copies of our VAT invoices for the last 4 months and going forward.  I have tried using the online chat but the Bot just keeps going around in circles!! Please help.Thanks

email address

After 3 years,Virgin suddenely doesn't recognise my email address and l can't log in.l've stopped receiving emails regarding my bills and statements

bushrod by Joining in
  • 2 replies
  • 0 kudos

Amazon Vouchers

When I signed up to a 18 mth Virgin Broadband contract part if the incentive was a £125 Amazon Voucher. It is almost 90 days now signed i signed up and yet no contact regrading the vouchers. After numerous phone calls I have been advised that the vou...

thandouk by Tuning in
  • 4 replies
  • 0 kudos

Promotional discount

 Hi. Does anyone know how to claim a promotional discount? I have received it with my virgin bill for the last few months. But have no idea how to claim it. Thanks 

JackM27 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Amazon Voucher

HiMy Virgin package was activated on the 25th of June. When I signed up I used Money Supermarket (Broadbandchoices) I think and was supposed to receive £100 Amazon voucher 120 days after I signed up.My voucher was confirm by <> ...

kepac by Tuning in
  • 21 replies
  • 0 kudos


I can't register as any password I create gets refused.  I've tried all combinations, cleared my cache and tried another device.  No luck

al36 by Joining in
  • 9 replies
  • 0 kudos