Managing Your Account - Cable - Page 48

Resolved! Re: Account number - where to find it?

Hi,I have the same issue, I do not know my account number, never got a bill, cannot login to the Virgin app without the account details. Please can you help me. I think you should have my mobile phone number to send a private message.

Threat I'll Be Charged For Non Return Of Equipement

After being forced to cancel my 25 years with Virgin Media after cancelling broadband and then finding out the TV won't work with it I was sent some boxes to return my equipment. I've been told via email and texts to my wife that if we don't get the ...

Mis sold regarding new deal which appears does not include BT Sport or TNT as it’s called

wow its amazing how many people this is happening to ive just had the same experience myself nothing but lies and scamming did you get to the bottom of it and any advice you could give me to help me out please

Returning old router

I have already returned my old router, but I keep receiving text messages saying I need to return it? I have the Yodel parcel receipt to say it's been returned.

Resolved! Memorable word set up incorrectly

Hi, I am writing this on behalf of my father Robert McLean.He recently returned to Virgin, and despite his contract being live, he has had problems for the past 3 days with no telephone or internet service. He has tried 3 times over the phone to set ...

New deal

How you get a best deal my contract runs out next week and when I phoned up they said it’s going to cost me £150 that is ridiculous price and carnt get through to anybody higher up

Contract renewal offers changed after talking to Customer Service

My renewal is coming up in May and Virginmedia sent me a renewal offer for £31 per month for 1Gig broadband plan via email. When I logged in, i could clearly see those offers when I login to my Virginmedia account.I talked to the customer service to ...

Virgin Stream - false advertising?

I recently signed up for broadband and decided to ditch Sky Stream for Virgin Stream as they were offering Sky Sports for £18.75 a month. The way it looked on the site made it seem like it was that price each month but I decided to hop onto live chat...

Abandoning vulnerable customers with no phone and internet

Today I cancelled my contract with virgin media as under 30 days. I won’t go into the details but virgin media are a company I would avoid at all costs, even if I was provided with free internet . They have outright lied to me as well. Spent hours a...

Equipment request for contract cancel.

Hi. So i have cancelled my contract a few weeks ago and today got an email for equipment to return. Which is fine, however it is asking for equipment that i no longer have due to upgrade in package quite some time ago, i want to guess over 4-5 years ...

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