Managing Your Account - Cable
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Forum Posts

Resolved! £25 charge for replacement box

Hi,Had to ring today to have one of our v6 boxes replaced due to hd failure,green screen of death/endless reboot, only to be told it's £25 to have a replacement installed we have never been charged to replace a dead box before, why is this ?My dad wh...

nuttyslack by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! Contact via phone

BILLING AND SUPPORT NO BIARD GIR THIS.Can any of these brain experts give me a telephone number to contact billing etc. As when you try and phone billing etc, before you even contact anyone it says it will send you a link to your mobile. That link is...

Bazzamer by On our wavelength
  • 1 replies
  • 0 kudos


I requested a home move, leaving my old address on 3rd may, my install at my new address was on 8th May. after the engineer installed all the equipment, the tv boxes were not working correctly. i am unable to record, pause/rewind/fast forward. ...

baz621 by Joining in
  • 3 replies
  • 0 kudos

Virgin Media defrauding customers

've been a customer of Virgin Media for about 20 years. The prices have increased substantially and my contract had expired so I phoned them to try to renew the package. Sounds like it should be fairly straightforward ? Two and a half hours later, af...

Resolved! New Contract cancelled by Virgin Media

Hi has anyone had their new contract cancelled only to be offered a more expensive one?In February I was offered a new contract 2 months before current one expired, so I renewed it and signed the agreement as it was a good deal.Then recently I receiv...

SCJC57 by Tuning in
  • 3 replies
  • 1 kudos