Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Got a new 18 month contract in April. The first payment (May) was supposed to be £7.and some pence (which would make it a 17 month contract) but virgin took £75.44 instead, which makes my new contract even shorter. Besides the length of the 18 mont...
I'm trying to change the contact mobile number on my account but keep getting an error message saying 'Sorry the changes you made were not saved, please try again'.
Hello DaveThank you for your reply, it is HUB3 which is not on the list. Probably explains why there was no paperwork to return and I have not received any emails regarding this. Appreciate it
I've got a very similar problem I pay my bill by dd then I had to get a new card I updated my new card details but for some reason 1month didn't get paid. This was july 2022 since then I have tried paying it every way possible but its still not paid ...
Hello, I registered online with my email address but accidently forgot to add a letter to it and now I cant access the account because I am unable to verify the email address. Can you help me change to the correct email address please?
I made a complaint against VM.Unfortunately, this had to be escalated and the Ombudsman ultimately found in my favour.A compensation offer was made.A new subscription offer was also made.I have now responded to accept the offer 9 times but have been ...
Ok so my contact was coming to a end and I had option for a new deal which was 200mb for £44 so I took it. Did everything in the emails I was sent but it seems it just never worked or got through to anyone so now my £48 for 125mb is now £55.
Hello,I am ready to go further to the court, can someone point me in the right direction, please?briefly about what happened...Had the engineer on the 19th of November 2022 to connect the broadband. during installation, he struck the gas pipe! The in...
Had this issue since two days after I accepted the contract. The speed I paid for was the 300+, all I got was ~50 -60. After numerous chats and calls to and fro ove thte last18 months. I complained to the ombudsman who found it favour of VM. The issu...
On 6th April,via an offer on My Virgin Media page, I believed I was raising my speed from 250mb to 350mb,with a £4 p/MTH price increase.I received an email regards this,and have a downloaded pdf with all the details,yet when I logged in to my virgin ...
