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Forum Posts

Upgraded but no hub delivered

Just upgraded my package from the m600 fibre to the volt gig1 fibre on the 7th told I would receive the hub 5 on Monday 11th but haven’t had anything.got emails to say about changes but nothing else? chris

Ceddy by Joining in
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Incorrect bill

My bill has been incorrect every month since the beginning of the year. Every month I am forced to contact you and every month I am assured it will be corrected. And the following month I find yet another incorrect bill. Will someone please contact m...

Bugs18 by Joining in
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  • 0 replies
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Moving house- No availability?

Hi, i'm going to be moving into a new flat and want to keep virgin media still however the website says its not available in my area but after talking to the neighbours most of them have it including my neighbour right opposite me. I cant get through...

Azan by Joining in
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  • 1 replies
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Netflix Premuim not Upgrading

I have been trying for 7 days and 20 phone calls to fix an issue with my netflix.Virgin have taken over my long held netflix account but placed me on the crappy standard HD. I have upgraded to premium, my vigin media app says I'm premium but netflix ...

Option to cancel letter with no penalty.

I've received a letter saying I can cancel my contract with no penalty before 31/10/2023.I want to cancel my broadband. I've already started moving my phone.Virgin have sent me a text sayingWe're sorry to hear you're transferring your number 01932XXX...

mrg9999 by On our wavelength
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  • 1 replies
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Cant access my VM account

My husband is the VM account holder for the house. I have a ntlworld.com email address. I have recently purchased a Galaxy tab s7 tablet, which I attempted to access my emails through the “outlook” app, I found the instructions to access through a 3r...

Changed package but price is not correct

I’ve changed my broadband, tv and landline package to a cheaper offered deal. Got an email with the pre contract info confirming the change to the lower monthly price. Next day I get  another email with the contract summary where I’m back to my origi...

Cloud128 by Joining in
  • 298 Views
  • 2 replies
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