Managing Your Account - Cable - Page 472

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Delayed installation

Hi ,I was wondering if anyone can help with a delayed installation date,I was supposed to be set up in new address on the 20th of January, I am still waiting,keep getting new date and then they email a few days before to say they have to reschedule, ...

Virgin Media Price Increase

HiGot a letter saying my internet is going up by £7.00 a month from 1st May 2023, I currently only pay £20.00 a month, I thought it was going up by 13.8% which is £2.76.Iam under contract with virgin untill 25th April 2024.is this a mistake or is eve...

Mates rates

So just a quick question I have a virgin media broadband package m250 I think it’s called also have a sim only out of contract unlimited everything and also have a o2 contract phone unlimited everything.now my friend has just started his new job with...

Moving house

I did the virgin chat last night to let them know of my house move. Taking existing services with me, no changes.I’ve received a new contract with a new term of 18 months on it, even though I haven’t changed anything. My term is due to run out in Oct...

Resolved! Help! Cancelled service in Feb but virgin still charging

On 16th February this year I cancelled my virgin broadband and tv package and changed to business broadband only on the same date. I got confirmation via email of the new business broadband service that day.I kept being charged for the tv package and...

Resolved! Virgin keep asking to return kit however I have already handed it to VM Engineer

Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65.I am still with virgin media but under a new account. When the engineers came to do an upgrade install for t...

VAT invoice

Hi Please can I have VAT invoices from 1st March 23? Thanks

Tax Invoices

Hello. We need to attain Tax Invoices for the services received to date and going forward. I was unable to find any method to get these online.

Price increase email- virgin not honouring?

Hello,I received an email on 28th February, I assume most people did.This email was about the next price increase, changing of hotspots and how bills will be increased from 2024.At the end of this email it says “What are my options nowWe understand t...

I want to cancel

Please give a online method for me to cancel my account?

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