Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

12 months free cinema

Hi I received a email about 12 months free cinema i clicked the email and applied it to my account however I received a email reply saying I ordered a stream from virgin , I don’t have a stream box nor want one I thought the movies would just apply t...

ginnza by Tuning in
  • 3 replies
  • 0 kudos

No welcome email

Hello!Just had the engineer came and install the broadband cabling and set up the router and TV.However, I've not received any welcome email or bill so I can't sign up for the My Virgin Media app.Any help would be great?Thanks!

Resolved! Price increase.

I have received an email stating a £15.00 increase in May. I will not be able to afford this increase, as i am only just managing to pay the discounted price of £66.00, which runs out in July 2023. When the discount finishes it will make the price im...

junea1 by On our wavelength
  • 2 replies
  • 0 kudos

DEF01 error

So.. this error seems incredibly common. Trying to 'complete' account details on-line, entering security question, date of birth etc.. repeatedly given this error and message to 'try again' in a minute.

Cancellation 'mare

My broadband via Virgin is rubbish. I got price hike email on 14/02/23 and have until 24/03/23 to cancel without fees. Saves me waiting till Sept for contract to end. Tried twice to cancel today - firstly by phone.I felt embarrassed for poor bloke on...


HiMy broadband contract runs out in October, and i was wanting to know if i upgrade my broadband speed do i then enter a new contract?Currently paying £26 +  price rise.Contract ending £45 + price rise.