Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsVirgin still ringing disabled mother in law.. Hi I took over account when my father in law passed away in July 24. She’s 91, lives on her own, hard of hearing etc. She’s paying for M250 and landline. and doesn’t want a TV package. We live 200 m...Forced to use forum, can’t contact support, being billed £307 after moving out of service area Hi, I honestly can’t believe I’ve been forced to sign up to a community forum just to try and resolve a billing issue. There is no phone support, no email address, and the automated chatbot is comp...Netflix Activation Hi, Recently upgraded onto 1Gig b/b and was promised Netflix as part of the package. Received email link that said there was a problem and to contact VM. Back to VM who said Netflix had been cance...Password resetting Does anyone know how to reset their Virgin Media password. The one I used for years suddenly stopped working and I can only get into my account by using the Forgotten Password Link. This allows me to...You have asked me to return TiVo Box I've not had for years Virgin Media: TiVo® service I've been asked to return a set top box and I've not used it for years because we only use the broadband. I was under the impression it was recycled/collected years ago...Contract includes Netflix but it's not been set up I have an existing Netflix account but this was not linked when I signed in with the verification link. I have spoken to 3 different agents regarding this and each one has assured me that they have r...Can't log into My VM - "Oops, looks like something's gone wrong on our side. Please try again" It's been three months since my broadband was set up but I still can't log into my virgin media account, no matter what computer, browser or mobile I use I get the error message "Oops, looks like som...Another NetFlix concern... Hi Virgin, I'm another customer with free NetFlix concerns. I took out a new contract this morning and was told I would be getting free NetFlix as part of the package when I asked - the lady even ...Complaint refer a friend I was referred by my sister in March 2025. Having telephoned Virgin, completed a webchat and email to Reward partners Aklamio we remain rewardless!! Any advice please and Happy new year!! Appalling customer service On 27th December my 80 year old dad stopped receiving email via his desktop client. He tried logging on to my virgin media and got a message saying his account has been locked. He phoned support ...
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