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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21456 Views
  • 32 replies
  • 7 kudos

New Deal or Cancel?

I’m a 20+ year long term customer, and I will be out of contract next week. I’ve had an email telling me my current discount expires and my bill will go up to £130 in July, which is a ludicrous amount for what I’m currently getting (M500 +MaxTV with ...

daz28 by On our wavelength
  • 411 Views
  • 3 replies
  • 0 kudos

County Court claim

Today following a failure of an engineer to visit and over 100 outages I cancelled the service.The individual advised for me to use the ombudsman but this will not be happening. I will pay the £233 and then claim this back along with fees fro the fai...

Initiale by Tuning in
  • 623 Views
  • 6 replies
  • 0 kudos

No free tv gift

Virgin media deal done in January included a free 43 inch LG 4K smart tv, it’s now June and been 6 months a ton of phone calls with promise of a call back in 72 hours never happened and today a manager again hasn’t called me virgin media customer ser...

No welcome email

I have subscribed today and received confirmation of my order and documentation, but no welcome email so I am not able to create an account on the virginmedia.com page.

GM_L by Tuning in
  • 157 Views
  • 1 replies
  • 0 kudos

New to Virgin, and having issues.

Hi everyone,I recently joined Virgin media with the fibre to the house and TV/landline/broadband M500 package.The equipment and performance has been fantastic so far, but I have one big and extremely basic issue.I cannot access my account as the numb...

NickP1968 by On our wavelength
  • 820 Views
  • 6 replies
  • 0 kudos

Taking advantage of the elderly! :(

What's happened to Virgin Media? They used to be such a good company, who fought to retain their loyal customers. After deciding to leave them due to escalating prices, we were eventually offered a ‘too good to miss’ deal called The Volt. For £44 a m...

sooby1969 by On our wavelength
  • 1146 Views
  • 10 replies
  • 1 kudos

Direct debit

Want to change my direct debit from the bank it comes out of, to new account other bank. Advice please.RegardsJohn Dunn

322967 by Tuning in
  • 179 Views
  • 1 replies
  • 0 kudos

Purchasing a Wifi Pod

Simple issue. The Wifi signal in an out-building is weak and nonexistent in two bedrooms upstairs.The Virgin Connect app, is at best inconsistent. On different days different error messages include Hub cannot be found, (it’s right next to the iPhone)...

AMCX by Tuning in
  • 408 Views
  • 7 replies
  • 0 kudos

Resolved! Price agreed but contract is different

Hello, i was online chat yesterday, agreed a price, received the contract, asked again the final price to be assured everything is covered with the 1 bill. I have just received a new contract the morning after, with a higher price? Is anybody able to...

Resolved! Upgraded Package not showing on account

Hi.Recently upgraded to 1gb Volt but my account still shows M250.Unable to order Wifi pods at moment which I really need. This was reason for upgrade.Please can we sort it or anybody else have this problem.Many Thanks.

MSW1 by Joining in
  • 349 Views
  • 4 replies
  • 0 kudos