Not received welcome email
HiI have not received my welcome email. So I don't have access to track my order as I don't have a account number
HiI have not received my welcome email. So I don't have access to track my order as I don't have a account number
So I noticed my most recent bill was a bit high and wondered why. When I looked I was shocked to see that a £50 tune up fee had been added despite multiple agents conveniently not mentioning that the charge was to be added to my bill.For context, I a...
I received a refund cheque after disconnecting from Virgin and tried to cash it but it has failed. The name on the cheque is correct. My bank says it was rejected and ‘This cheque deposit was stopped by the person who provided the cheque.Please conta...
Hello, I recently joined virgin media this week as I saw a deal on uswitch with £95 credit for new accounts but I've only had 60 added. Who would I contact about this discrepancy?
Hi all.I'm thinking of ending my broadband contract, I still have 10 months left but only have broadband (upto 350)The prices keep going up and to say im only getting the 350 for £40 and going up again January area its bad.I have had a amazing deal w...
Himy monthly line rental discount has been removed and customer service have stated they have added the discount back on as for some reason it was only added for 6 months instead of 12 monthsCalled back on Tuesday and still no one can help.The offsho...
Hi,I'm hoping someone can explain how the billing works when you're contract is coming to an end & VM sales calls with an renewal offer.A lovely lady called with a renewal package which kept my same services - 1gb Broadband / Basic TV (we never use) ...
Hi. I ordered online and finally had my virgin media installed. Im checking the first bill and there is £75 bill credit missing from the paperwork , and also installation charge has been added on when it said it was free. Would the credit be...
My account was set up 30 yrs ago with a @blueyonder.co.uk address. Since then I have rarely if indeed ever used that as I changed to @virginmedia.com addresses.However, while I remember the old blueyonder address, the password is long forgotten so I ...