Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCant Downgrade, cancel or do anything I've been with Virgin Media for many years now, but for the last 2-3 years or so I've had some financial difficulties and have requested MANY times for virgin media to downgrade my services so that I...Can't access account. I had my service installed yesterday and everything works fine except I can’t access my account settings. This error comes up on any platform. I've tried the mobile app and both desktop chrome/firefo...Activation for Netflix Hi, We have mega volt internet and tv package including netflix. Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but woul...Solvednew account with Virgin - log in loop Seems to be a popular topic—New Virgin Media customer. I just can't log in. It asks for passkeys, which I don't work, as it says there isn't one, then sends an email to verify. Clicking this takes y...Virgin Media O2 ID - still can’t log into my account 14 days ago I went through the process to register, verify and link my Virgin Media account to the above new Virgin Media O2 ID and completed it all apparently successfully as instructed using a non ...SolvedNetflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedEmail from Virgin saying I need to make a payment I've been with Virgin for years and have paid with direct debit which usually goes out every month on the 5th or 6th of the month I received a email this morning saying I have an outstanding balance ...Outstanding balance email sent before next scheduled direct debit date Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The...Accidental purchase of Adult channel Night Ticket Searching the forum this seems a common issue. Our 360 TV box is setup to restrict late night content which requires entering the PIN. When flicking through channels last night, landed on the adult ...Cancelled via one touch - virgin still billing me I started services with Sky on 1 November this year. I had had a confirmation email from Virgin on 2 September to say that they knew I would be signing up with Sky. Virgin are still billing me. I spe...
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