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Forum Posts

£50 TUNE UP FEE…

So I noticed my most recent bill was a bit high and wondered why. When I looked I was shocked to see that a £50 tune up fee had been added despite multiple agents conveniently not mentioning that the charge was to be added to my bill.For context, I a...

mattmay by Joining in
  • 294 Views
  • 1 replies
  • 0 kudos

Cheque Refund Failed

I received a refund cheque after disconnecting from Virgin and tried to cash it but it has failed. The name on the cheque is correct. My bank says it was rejected and â€˜This cheque deposit was stopped by the person who provided the cheque.Please conta...

JenJen71 by Joining in
  • 430 Views
  • 2 replies
  • 0 kudos

cancelling broadband

Hi all.I'm thinking of ending my broadband contract, I still have 10 months left but only have broadband (upto 350)The prices keep going up and to say im only getting the 350 for £40 and going up again January area its bad.I have had a amazing deal w...

jace1969 by On our wavelength
  • 1129 Views
  • 8 replies
  • 0 kudos

Discount issues

Himy monthly line rental discount has been removed and customer service have stated they have added the discount back on as for some reason it was only added for 6 months instead of 12 monthsCalled back on Tuesday and still no one can help.The offsho...

If2k by Joining in
  • 266 Views
  • 1 replies
  • 0 kudos

I have almost the same issue. I renewed online for a better price than I was paying. I have an email to confirm Thai but Virgin say that they can’t see any renewal and can’t get the same price! 

Soupset by On our wavelength
  • 211 Views
  • 0 replies
  • 0 kudos

Changing account email address

My account was set up 30 yrs ago with a @blueyonder.co.uk address. Since then I have rarely if indeed ever used that as I changed to @virginmedia.com addresses.However, while I remember the old blueyonder address, the password is long forgotten so I ...

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