Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsContract renewal Is it possible for someone to get back to me re contract renewal? I was looking at options and think I have already renewed, with existing levels of service, by inadvertently clicking on a button. ...Problems trying to speak to someone about changing package My current package contract runs out at the end of January and the price hike is crazy. The kit I'm using is also old, so definitely not worth the price. My broadband isn't good enough for my needs e...How do I see my bill? NETFLIX ACTIVATION HI, I have Netflix as part of my package but I haven’t received an activation email. I have phoned Virgin SO MANY TIMES, it was difficult to get to an actual person, and so many times was promised...SolvedEquipment returned but being charged!!! Hi, looking for help. sent equipment back and have confirmation of delivery 23.12.25. now been charged and have had two sets of messages about charges being taken.. can someone look into this….? Locked out On 27th Dec my virgin Media account was locked out due supposed security reasons. Have spoken to the help desk on 4 occasions, initially promised it would be unlocked within 48 hours. That came went...£50 Just Eat voucher reward is pointless About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through ...Cancelled appt can anyone help us. we have not been able to watch any virgin tv since 28/12/2025. Our router needs replacing and a engineer was coming out today 02/01/2026 between 4 and 7 pm. For some reason it wa...One touch switch issue Hello, the last day of my contract with Virgin media was 7 December 2025. On 6 November I chatted with an agent and stated I don't want to continue it. They asked me if I will confirm the cancellatio...Are Virgin abandoning Landlines? For a variety of historical reasons, I need a landline. I am an out-of-contract Virgin customer who has often complained about the quality of my landline but, despite engineer visits, moving me t...
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