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Forum Posts

Renewal Email from

Hi all On December 1st I received an email saying "Happy with your current package? Renew Today!" Same package, same speed and less hassle! I clicked the link "Renew your contract where I was taken to a page that showed me that I would be getting exa...

I haven’t received my free LG TV gift

HiI haven’t received my free LG TV and it’s more than 55 days now. When I reached out to customer care in the first month he mentioned I will receive it in 28 + 14 days. And also I had received following message at the time of account activation.‘Gre...

Resolved! House move VM account transfer gone wrong?

I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...

jogoVM by Joining in
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Trying to re contract to offer

HiI received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to  take off the sky sports add on asI don't need sports. I also want to check that it still includes netflix and the ability to divert ...

Julie926 by Joining in
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Recontracting via online link.

Hello there was just wondering if someone could give me about of help.I recently followed a link to recontract with virgin by email. I received my pre contract documents straight away and my order summary does this mean everythings gone through or do...

Dob47 by Joining in
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Kit Not Arrived

Ordered Gig1 Fibre Broadband with an estimated delivery of 08/04/24 its been over 2 weeks and still not heard anything since the initial order confirmation. I have not even been given an account number yet to follow up my order.

cjowowxd by Joining in
  • 1 replies
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