I recently renewed my contract on the basis that my services would not change, however virgin have taken it upon themselves to downgrade my Netflix standard to standard with ads! I am not impressed. I will not pay the additional £6. The contract clea...
Hi - I’ve just added Netflix to my package but not received any instructions. If I log in to Netflix and add it (same email as my virgin media account) will it recognise that I have a Virgin package and not charge me?
Same issue here, Netflix Std changed to Netflix Std + ads when I received my contract despite the offer stating the new package would be the same. This was thru an online offer to my account as my contract was ending. To me this was a downgrade of ...
Posting here as web chat didn't provide much clarity. I've been offered an upgrade in my account area that I have accepted. Account is still offering an upgrade even though I accepted and I've also got two orders.So how long for it to be processed ...
My contract is ending soon. I have logged into my account and clicked on "Your renewal offers". I have been given a renewal price that is the same as my current price. However, my current contract includes a couple of discounts which were due to expi...
Hion the 24th October I agreed a new contract, got the paperwork from virgin but now there seems no sign of my new contract and can’t speak to anyone about it as it seems the people on the phone don’t have the same access as the web team.ive just got...
1 year ago i informed Vm that the account holder details on my fathers account had been removed and replaced with somebody else's name VM allowed this person who called them to change the account holder to change passwords and login details of the ...
HiAs the TNT sports has automatically been excluded from my package when I renewed, I selected Addons and received the below confirmation on the 26/10 but still no access to the channels? Please help. Thank you
I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that. I still don't have that £15 credited to me. For me this is the last final insult from VM after...
Hello, Virgin MediaI am a new customer of virgin media as of december 2021 and registered via a phone for a 18 month contract with you.However, I have never received a welcome email or details of my account number from you.I would like to receive a w...
