I purchased virgin media in December in preparation for moving into my new home and registered online. The move never happened so I had the address changed on my account. The equipment has arrived and is all set up but when I try to view my account o...
Hello.Signed up for Virgin Broadband a few months ago but I have not received a Welcome Email or any other emails from Virgin Media. Because of this I have been unable to create a My Virgin Media account or view my upcoming bills.Any help would be ap...
Where do I start. New customer of 2 weeks. My bill breakdown states two monthly payments plus £65 setup fee due on 01/02/24. Fair enough. Problems started when I added sky sports and cinema with has been pending for 5 days and still shows adding on m...
My contract was due for renewal. Last night, I signed in online and was offered a new contract at a reduced price. I accepted this and continued through to confirm. I have screen shots confirming that I have renewed and an email with an order number....
This summer I posted to this board about Virgin changing my broadband account to a much more expensive package when I moved home, despite my stating REPEATEDLY that I wanted to keep my existing contract (and paying for the home address change). It to...
I was on a volt bundle (maxit after being told on the phone) with everything including BT/TNT sports on an 18 month contract. I had 6 months left and they started sending me renewal offers strange considering I’m only 2/3 of the way through. Now it a...
So I received my bill today and normally I just let it go ignored thought today I would check my contract see how longs left been a while so forgot my passwords went to reset but OMG how much of a ballache is your system keep getting invalid and I ch...
I have received a prompt to change my sign in email to one that its a virginmedia.com domain. Happy to do so BUT when i try from the account details page I click edit it takes me to a screen which says "Verify your identify", I click this blue button...
Hi,I have signed up to the 1 gig service for £45.00 for the next 18 months and was installed on the 5th Jan 2024. The Field Sales person who signed me up wavered the TV stream fee. Now I know its an estimate but I have a bill £124.99.. Under the ccon...
I hope Virgin team can help me. I have only received an order for service to be installed on January 23. I want to confirm this, but I do not have any contract number or zone so I cannot talk to anyone about it.Contract summary sheet nmber: 100171309...
