Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, like many on here i cannot change my phone number online, "Sorry the changes you made were not saved, please try again"I used the whatsapp live chat and the person i chatted to said they changed and it hasn't changed. Then i phoned up and the per...
I ordered a hub 5 being delivered tomorrow ans engineer to install it on Monday. I cancelled it this evening after reading how bad the hub 5 is plus a family medical emergency. My worry is with foreign agents that they haven't done it right. I was ad...
Is anybody else fed up with the appalling service from Virgin?Every time I contact them I am left seething. No answers, no clue, no help.Today I was cut off 3 times.Any advice?
I had to overlap the broadband provision at my new house with the old contract at my old home. I can only see the old contract in the My Virgin Media app and I can't see a way to add the new contract.
I'm a new customer of Virgin Media and honestly i wish i had never joined9 days into my contract i experienced a 7 day outage caused by what i was told to be "cabling issue in my estate"I've worked in telemcomms for years and know that Ofcom Regulati...
I have just had a really rough run with VM and to add insult to the situation mybill this month is showing a reschedule charge of £25, this is taking the mick, I'm disabled and do dialysis at home so health not too great, I picked up covid a few days...
Hi,I Signed up for Virgin Media once again after getting a really good deal after leaving late last year. I've been given a new account number that's one digit different to my old one.I tried to sign up for a new My Virgin Media online account, but w...
My profile is set to ebilling, but Virgin continues to send (and charge for) paper bills.I have had a phone call and three webchats with VM representatives, and all agree that my profile is set correctly, but still the bills keep coming. Earlier thi...
I have just purchased the offer of sky cinema package that clearly states paramount + included at no cost.. the sky cinema package has been updated on my account but no mention of paramount plus. I've tried speaking to the call centre who state param...
