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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Can't change phone number online

Hi, like many on here i cannot change my phone number online, "Sorry the changes you made were not saved, please try again"I used the whatsapp live chat and the person i chatted to said they changed and it hasn't changed. Then i phoned up and the per...

mangaths by Joining in
  • 1 replies
  • 0 kudos


I ordered a hub 5 being delivered tomorrow ans engineer to install it on Monday. I cancelled it this evening after reading how bad the hub 5 is plus a family medical emergency. My worry is with foreign agents that they haven't done it right. I was ad...

Resolved! Useless customer service

Is anybody else fed up with the appalling service from Virgin?Every time I contact them I am left seething. No answers, no clue, no help.Today I was cut off 3 times.Any advice? 

Auto Compensation Amount Incorrect

I'm a new customer of Virgin Media and honestly i wish i had never joined9 days into my contract i experienced a 7 day outage caused by what i was told to be "cabling issue in my estate"I've worked in telemcomms for years and know that Ofcom Regulati...

VM Online account showing previous acc. number

Hi,I Signed up for Virgin Media once again after getting a really good deal after leaving late last year. I've been given a new account number that's one digit different to my old one.I tried to sign up for a new My Virgin Media online account, but w...

Koda by Up to speed
  • 3 replies
  • 0 kudos

ebilling ongoing problem

My profile is set to ebilling, but Virgin continues to send (and charge for) paper bills.I have had a phone call and three webchats with VM representatives, and all agree that my profile is set correctly, but still the bills keep coming.  Earlier thi...

Sky cinema and paramount +

I have just purchased the offer of sky cinema package that clearly states paramount + included at no cost.. the sky cinema package has been updated on my account but no mention of paramount plus. I've tried speaking to the call centre who state param...

Jase3 by Joining in
  • 2 replies
  • 0 kudos