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Forum Posts

Cannot seem to change to paperless billing

Have contacted Virgin several times through phone and chat and have been assured that our request for paperless billing has been received and updated on our account..However, each month, we receive another bill. And get charged for it. The link on th...

PM23 by Joining in
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  • 7 replies
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Contract renewal not actioned

Dear Forum Team colleaguesMy contract is due for renewal soon and I received a renewal offer by email.  I agreed a new contract on 19th Sept, for action on 22nd Sept.  I called at the weekend and was told it would be actioned by today, it is not and ...

Resolved! Cancelling contract without exit fees

HiMy contract ends on 22nd December 2023. I'd like to exit early due to many problems ( speed, communication, cost). I thought I read that exit fees were waived until end October 2023, but now I can't find that information. If correct, does this mean...

Fiona18 by Joining in
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  • 7 replies
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Resolved! Contacting Virgin

I have spent most of today waiting for Virgin to reply to either a phone call or Live Chat.  I can find no way of emailing them.I want to cancel my contract as they are upping the cost by 50%.Has anyone any idea of how to contact Virgin without havin...

BuddyBoy by Joining in
  • 388 Views
  • 1 replies
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