Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos


Just phoned leaving(not english site), to get new price as cost of living and i retire soon i need cut costs, paying now £87   new offer price £87,new customers get cinema,sport,netflix for that i have less and dont need those, its  rediculous been c...

gbman by On our wavelength
  • 2 replies
  • 1 kudos

Phone call from virgin media

I’ve had several phone calls from virgin media over the past couple days but every time I pick up the phone no one answers for 5 second and the they hang up, I’m having 5-6 missed calls a day from the same number 

Entered unwanted contract after house move

I've just moved house and transferred of my broadband to the new address, without any change of services. I made the request via chat and got told nothing would change about the contract. There have been no changes to my account except for my address...

kyorzc by Joining in
  • 4 replies
  • 0 kudos

Can't cash cheque closed account

There is a complicated issue that Virgin doesn't seem to understand at all, since we've been dealing with it now for two months.We rent a place where the internet was set up by a previous renter (who we don't know) and we wanted to go to another comp...

Speak to a Virgin Media

Hiii, I really need to speak to VM staff member about something but can never access live chat on the website and phone doesn’t work for me as I’m at work and signal awful so chat function or messaging is easier any advice how I get hold can someone ...

ah123 by Joining in
  • 5 replies
  • 0 kudos

Primary account reset

HiI can’t seem to access my primary account. Tried resetting password but no luck and rang customer services but they didn’t understand the query properly and just reset my password for when I ring in. How can I get access to my primary account. I ha...


I am due to renew my contract and have an oomph bundle can I keep this bundle or will I have to change to a volt bundle I ask the question because I have a free SIM with the oomph will I get the same with volt ?

Over charge bill

Since May l have had continuous trouble with my bill. I have Netflix excluded in my package but virgin continues to charge me for it. They blame Netflix but virgin  cannot right my bill but can only give me a credit for the next month. My last bill n...