Hi,I upgraded to the 1gb service via the web on the 4th Oct 23. I was sent the contracts and an estimated start date for the upgrade being the 7th Oct.I’ve not had any further update regarding a activation date and logging into my account it still sh...
I am currently on the Ultimate Volt package, which expires in December. Previously, when approaching the end of my contract, I have looked on the VM website to see what packages are available and what the cost is. This information has then helped me ...
Good Morning.I cancelled my cancellation request over on WhatsApp the other day and was told I’d receive notification of this from the reconnection team, I haven’t yet. My contract was due to be cancelled tomorrow and I’m getting rather concerned now...
I renewed my bundle contract 20th Aug, keeping to the same package as before.Like many others, I, too, had the email offer which didn't materialise, so called CS and agreed new price for 18M.One month into the contract, VM downgraded my tv package to...
Used wrong email address when signing upto My Virgin Media account for broadband an TV is there anyway of changing this from .co.uk what yous have to the proper .com thanks
On September 14th 2023, I renewed my contract with VM, exactly the same package as I had before for the previous 18 months, with a price increase of £85 p/m to £98 p/m. I have the email confirmation of this, including the agreement from VM.Despite th...
Hi there, I’ve been a trial customer of Virgin Media and on 25th September, I received an email saying the trial is going to end on 31st October. I replied on Tuesday 3rd to [REMOVED] and asked if we could chat through the options as overall, i was...
Hi I was offered by a field sales advisor a contract for 24 months firstly at £11 x18 months and £23 x 6 months making it £14 p/m for the whole contract. When the emailed contract came through it showed £15x6 months and £33x18 months I contacted the ...
To any Virgin Employee mods:I am no longer your customer. I arranged a home collection for your equipment and you didn't turn up. Instead you sent me a wierd email telling me that I needed to rearrange via a link. The link simply says that it's to...
Any ideas how I can remove the kids pick £5 a month from my account? I never use it and no idea how to remove it
