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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 17356 Views
  • 22 replies
  • 7 kudos

Resolved! Incorrect mobile number

I am not sure where to ask for this. I just ordered a  broadband deal from virgin media but I had a typo in my mobile number. Since I am fairly sure the engineer who will come to install the device would have to call me, I would like to change to the...

Re: New account, old email

Hi,I am also having the same issue - I have been on the phone with someone who is not understanding the issue for the last 45 minutes. Can you please also help?I received my new equipment and everything is working except I cannot register for MyVirgi...

Cannot get into myvirginmedia

My email address has been connected to 2 account numbers. I ordered a bundle and it was never processed by virgin media so when I called they had to do it all again over the phone. This has caused my acocunt to be attached to 2 different account numb...

Appalling contact options

I'm trying to downgrade my TV services after they've become far too expensive after the introductory period. Online Chat keeps failing/reloading/taking forever. Telephone chat ended with "I'm sorry, I have no access to change your package". This leve...

Tapstick by • Tuning in
  • 298 Views
  • 2 replies
  • 0 kudos

Cannot create a virgin media account

I’m trying to set up my virgin media account. I got to the Verify email stage, but that link sent on email isn’t working. I try everything from changing passwords or even the whole process again. I even get messages where the account number is it rec...

Channels not updated after updated contract

I’ve changed my package from today and I’ve now got sky sports, cinema and Netflix. These channels are still not available (greyed out on the channel guide) I’ve called twice and no further forward. How  difficult can it be to just update my channels...

qprstu by • Joining in
  • 343 Views
  • 4 replies
  • 0 kudos
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