I recently cancelled my Virgin media package and for some reason not explained to me the direct debit for the final payment month wasn’t taken when it was required. They waited till they received the HUB back to take the payment rather than just taki...
I will give a brief outline of my diabolical situation. I would greatly appreciate someone from Virgin Media contacting me about this as so far, not one of my issues has been resolved despite around 10 phone calls. This account isn’t even registered ...
Need account number to sign into my VM don’t have anywhere, don’t seem to get bills as although VM have this email seem to send bills and any reminders I request to old defunct freeserve email address that has niot worked for years.Have old curved hu...
Hello, brand new to the online community. Was hoping to get some help regarding a renewal. My contract is due to expire soon and tried to cancel service but the person I spoke to convinced me to let him see if he could do a deal to keep me as a custo...
I was told Paramount+ and Disney were included in my package. They turn out to be added extras. These salesman lie through their teeth to get a sale. What a mug I am for believing him.I was also sold a SIM card with my package. That was promised to b...
Hi, I’m looking to change to the essential contract but I already have a contract. Will I need to pay a fee to change?
I was on £31.50 a month 360Mbps (Volt) deal, Mega TV and Home Phone. On Saturday 25.11.23 during Black Friday I took 1Gbps upgrade offer for extra £5.32/month, making it £36.82/month, also I got £100 credit, one month in advance and the current mont...
This is mobile broadband + phone+ tv fixed term package I've signed on to since Jan 2022. within the 18 months contract term, the package price were increased twice from £60 PCM to £85 PCM. immediately after the 18 months contract term, VM increased ...
Just renewed my tv and broadband on 16th Oct 2023. They assured me Netflix was included. I'm still paying £10.99 to Netflix AND now Virgin media are charging me £10.99 on my next bill! Waited over an hour last week to get through to a guy who assure...
Hello,Ive placed an order and have got my order reference and booked an engineer to install today but was not received a confirmation for installation date or anything else after. I cannot make an account due to no other emails. I’ve been waiting all...
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