I've been a customer for a couple of months now and have no issue with my service, but I'm unable to register for an account to use the mobile app. Every time I try with my details I receive the error "We can't find an account with the details you've...
I made an order last night to upgrade my package from 500mb to 1gig and it isn't anywhere. I have the email to say its confirmed but there's nothing on my account. I had to ring them this morning because none of my devices will connect wirelessly any...
Last month I received notification that my monthly bill was to increase by £12 a month. I look after my dads Virgin Media Account and he has not received any notification of a price increase yet. I want to check that he will not suddenly receive one ...
i'm in the same boat can someone pop me a message to fix please?
Hi I’ve recently linked my Netflix account to the volt package as virgin suggested. Which was fine for a month or two. However I now have somebodies account from Spain linked to my package. So I’m now unable to watch Netflix as I’m locked out by this...
Hi,I REALLY need some help on this urgently.I've received a letter today, from VM, in my name about moving my service to an address 2 doors down from me. I am not moving and have made NO such request.The letter has my name, but a COMPLETELY differen...
My “credentials” need updating but the email registered is an old one and now I can’t access the verification code to reset the password. How do I go about amending the old email address? Does anyone know please? Thanks
Hi,I currently have maxitv that includes TNT sport in UHD. I understand if I alter this package I would loose TNT as it’s no longer included. However I note in the Black Friday deals I can add on Sky Sports UHD for £3.50 (already have Sky Sports in H...
I have been trying for 3 days now to change my package and after finally agreeing a new contract for 18 months received another email from Virgin advising my contract is changing to a hugely inflated figure that was not agreed.Day 1, on finally makin...
New Virgin cust prev 25 years Sky. Called agent told Mega Volt with Sky Cinema & Paramount (part same package with sky) TNT sport which I hadn’t heard of Sky Sports £70 Black Friday deal. Checked availability and told could do. Booked 2 weeks later ...
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