Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Re: Why are you charging me for Netflix

I’ve had exactly the same! Each time I cancelled the subscription on the app it’s charged me yet again, so far this has happened three times and I’m therefore paying twice £32 a month for Netflix! Thanks Virgin, I guess we’ll have to cancel the subsc...

Sammi1 by Just joined
  • 2 replies
  • 0 kudos

Re: Credit File Amendment

Hi team I’ve recently payed off an outstanding balance of £40 on an account which is preventing me moving forward with my mortgage this has been a nightmare trying to get sorted, I’ve asked multiple times for a receipt or email confirmation of the pa...

Help cancelling before installation

I am having the most horrendous time with Virgin, i signed up end of last week, install yet to take place, O2 been so rude, i called Virgin to ask about a package without o2 ..they had issues they said with my accent, the call was so hard and very re...

Re-contracted without my consent

Hi,I am an existing broadband only customer and yesterday decided I would like to add Virgin Stream to my subscription. I am about 9 months in to my 18 month broadband contract and have no intention of re-contracting with Virgin. I called Virgin to a...

simonf6 by Joining in
  • 4 replies
  • 0 kudos

Login only shows old account details

Recently moved house, cancelled old account and signed up for a new one. Now when I log in to the app or online I can only see the old account details instead of the new one.Have found lots of duplicate threads about this, but they all seem to get re...

jamiern by Joining in
  • 1 replies
  • 0 kudos