Managing Your Account - Cable - Page 430

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Why are you charging me for Netflix

I’ve had exactly the same! Each time I cancelled the subscription on the app it’s charged me yet again, so far this has happened three times and I’m therefore paying twice £32 a month for Netflix! Thanks Virgin, I guess we’ll have to cancel the subsc...

Phone package change came with TV package change not wanted

I requested a change on my landline but when documents arrived they have changed my TV package as well, which was not requested, I was on Maxit TV before.Has any one else had this happen to them as now feel am paying for channels I do not want (sport...

Re: Credit File Amendment

Hi team I’ve recently payed off an outstanding balance of £40 on an account which is preventing me moving forward with my mortgage this has been a nightmare trying to get sorted, I’ve asked multiple times for a receipt or email confirmation of the pa...

Help cancelling before installation

I am having the most horrendous time with Virgin, i signed up end of last week, install yet to take place, O2 been so rude, i called Virgin to ask about a package without o2 ..they had issues they said with my accent, the call was so hard and very re...

moving home and being put into a new 18 month contract

Hi all, Having the same issue here. Contacted the Movers team about moving home. Just looking to keep all my services exactly the same. Was told this wouldn't be a problem and that my services and minimum period would be simply transferred over...

Re-contracted without my consent

Hi,I am an existing broadband only customer and yesterday decided I would like to add Virgin Stream to my subscription. I am about 9 months in to my 18 month broadband contract and have no intention of re-contracting with Virgin. I called Virgin to a...

Free gift still not received after 3 months!

Hi,My old Virgin contract was due to expire at the end of January 2023. I called to let them know that i would not be extending as I found a better deal with a competitor. I was persuaded on the call to renew with the promise that I would receive a n...

Resolved! What is the compensation process for full loss of internet service? struggling with customer services.

Hi,Can someone please explain to me the compensation agreement for full loss of internet service?Thanks

Login only shows old account details

Recently moved house, cancelled old account and signed up for a new one. Now when I log in to the app or online I can only see the old account details instead of the new one.Have found lots of duplicate threads about this, but they all seem to get re...

VAT invoices

HiI need to have vat invoices for my past bills and bills going forward - how can I get these please?

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