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Forum Posts

Phone number wrong in my account details

The phone number showing in my account details is my old BT number which VM were unable to transfer when I joined. If I try change it to my VM number I get this message. "Sorry the changes you made were not saved, please try again"

BSPN99 by Dialled in
  • 1 replies
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Cancelled my contract but....

I cannot find an appropriate board so have posted here...I have recently left VM but have not received any letter ref the return of my wifi router. I understand that you will charge me for it if I don't return it within a certain time but as usual I ...

new account number

Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent. I didn't pay any bills yet because I'm new to Virgin

Red light on hub

My hub has a red light on. The hub is quite hot. It’s not in direct sunlight, it has been reset and switched off, but the problem persists. I have read that I probably need a new hub, but has anyone tried to get hold of customer services? lol.

davep180 by Joining in
  • 1 replies
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Resolved! Additional feature (18) incorrect billing

I have seen on this board other people having this issue I have just noticed an upcoming charge of £6.99 for this allegedly accessed on 28th may (no other details showing)I was at work Saturday night (and Friday night) only other person in the house ...

tafrock by Superfast
  • 28 replies
  • 0 kudos