Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Re: Sky withdrew UHD Cinema/Entertainment?

Hi Adri_G I just made a change in order to get sky sports UHD added. This according to the agent I spoke to resulted in a change to the volt package and as a result without telling me they withdrew the Sky Entertainment & Cinema Ultra HD from my pack...

Al_Pboro by On our wavelength
  • 8 replies
  • 0 kudos

VAT Invoice

I have until recently been getting a VAT invoice each month for my Broadband. It appears that I didn't receive one in Dec 2022 or Jan 2023. Could be the postal situation, but could someone check that they are still being sent and if so could i please...

bob_8820 by Joining in
  • 4 replies
  • 0 kudos

Netflix account hijacked?

I opened Netflix today as I have it as part of my VM account and found that my details were no longer there, the language was in I believe, Italian, and the User's name was 'Nelson', which is not me. I think my account has been hijacked somehow. I al...

IainJB by Joining in
  • 0 replies
  • 0 kudos

Need a phone number for exec complaints team

Not general complaints, exec complaints. My currently logged complaint is no longer visible in my account, one dept told me it doesn't exist, another can see it but doesn't know what is written on it means. Spent hours on whatsapp chat , calling numb...

martynh99 by On our wavelength
  • 21 replies
  • 0 kudos

Customer Service

Anyone else on here fed up with Virgins non-existent customer service? Gave up trying to speak to a human. Wrote all my questions for the ‘Bot’ which then transferred me to an agent who was ‘typing.’After almost 30 minutes I gave up waiting for the a...

Resolved! Unnotified Hike in BIll

Absolutely disgusted and upset.  So many problems since my husband died and name transferred.  Now my next bill has jumped from £57 to over £80.  Today I have arranged for freesat dish and will eave unless this is sorted NOW.  Feel so trapped and hel...

MalPal by Joining in
  • 4 replies
  • 0 kudos

Resolved! Cant register

I can't register my account to track installation and my order. Ive been tokd i have to wait until 24hrs after my installation, which is ludicrous. In 2019 in had an account but never joined VM as they couldn't lay the cable in the street I am using ...

IM2 by Joining in
  • 3 replies
  • 0 kudos

Tried to cancel account

Having spent ages last night trying to cancel my account I have just had an email saying that they have changed my package and I will still be tied into them for something called mix tv