Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedOutstanding balance on account Hello I just received an email stating I have an outstanding balance on my account of 75.90, which is my monthly payment and was due on the 11th June. I have checked my online balance and it is show...SolvedVM created a contract, Direct debit and O2 sim account without consent As above, Outrageous behaviour after I requested cancellation. Speaking with O2 I have had a hard credit search done too?!! This affects my credit score and am looking at mortgages in a few months...Urgently Need Advice Hi all, I have found in the position of not being able to pay my bill. I unfortunately lost my job in July and have been paying my bills from savings. I can no longer do that and unsurprisingly VM w...Email from Virgin saying I need to make a payment I've been with Virgin for years and have paid with direct debit which usually goes out every month on the 5th or 6th of the month I received a email this morning saying I have an outstanding balance ...Outstanding balance email sent before next scheduled direct debit date Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The...Accidental purchase of Adult channel Night Ticket Searching the forum this seems a common issue. Our 360 TV box is setup to restrict late night content which requires entering the PIN. When flicking through channels last night, landed on the adult ...Cancelled via one touch - virgin still billing me I started services with Sky on 1 November this year. I had had a confirmation email from Virgin on 2 September to say that they knew I would be signing up with Sky. Virgin are still billing me. I spe...VAT Invoices Hello I see this is a common thread, can someone from VM also please DM me regarding getting previous VAT receipts sent through? And receiving VAT receipts going forwards? Thanks Netflix email activation not received Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a wee...
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