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Return equipment

Hi, Virgin have sent me a new router and requested I send the old one back. Could you help me by answering these questions: 1. what address do I send this to? 2. what courier service do I use? 3. the serial number on my router doesn’t match the one t...

meneels by Joining in
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  • 1 replies
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Locked out of account

Hi,hoping someone may be able to help me out,here it goes:We're completely unable to get into "my virgin media" account page,the problem is we're unable to reset the password as the account was registered to an email address i no longer have access t...

Unable to register account

After joining vm and getting everything installed I was told once the engineer had gone the vm account would be live in 24hour. Tried registering but was given this error message “We can't find an account with the details you've provided. Please cont...

Aaron_ob by Joining in
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  • 1 replies
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Miss representation

    Signing into my Virgin Media Netflix account for first time, I was given the option of Premium for free, as it was part of my current package, or standard at extra cost.I selected premium, the next screen then advised there would an additional £5...

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Verification - Banking Sort Code Details?

Does Virgin Media really need to ask for Bank Sort Code details in order to verify a person? Particularly when it is asked for a single chat/PM along with other personally identifiable information.This would appear to go against the advice that consu...

Beagle2 by Tuning in
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  • 1 replies
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Resolved! Clowns - direct debit gone up

Is it better to talk to these clowns by phone, than WhatsApp?! Today, I messaged them, as my direct debit has just got to a ridiculous amount lately! I asked if there was a way of reducing the amount as it is too much for me to pay now. It has shot u...

Connecting a new build to Virgin Broadband

Dear community,Really hope someone can help... Moved to a new built property just recently and struggling to get clarity on the VM options available for me. The address doesn't show up on the VM coverage checker so it's possible there is no VM box / ...

ktspv by Joining in
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  • 4 replies
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