Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsHow do I see my bill? 2 year old refund cheque Hi, I’ve just found a cheque from when I closed my wifi account from February 2023. Would it be possible to get a new cheque reissued to my new address? Many thanks, Alexie Helping relative with forgotten passwords My brother’s wife recently passed away and she used to look after their VM account and email. He has recently bought a new mobile phone but has forgotten the password to both his account and email so...Return Equipment Just had a email regarding return of my faulty V6 box, saying we might be charged if we don't return equipment. On the 21st November, an engineer called Craig , ID 61066, fixed our problem with a new...Locked out On 27th Dec my virgin Media account was locked out due supposed security reasons. Have spoken to the help desk on 4 occasions, initially promised it would be unlocked within 48 hours. That came went...Moving my TV's location Hi I am wanting to move my TV's location in my room and my cables aren't long enough, can i get some longer cables or do i need to get a engineer to come out to sort it out. Thanks Contract renewal Is it possible for someone to get back to me re contract renewal? I was looking at options and think I have already renewed, with existing levels of service, by inadvertently clicking on a button. ...Problems trying to speak to someone about changing package My current package contract runs out at the end of January and the price hike is crazy. The kit I'm using is also old, so definitely not worth the price. My broadband isn't good enough for my needs e...NETFLIX ACTIVATION HI, I have Netflix as part of my package but I haven’t received an activation email. I have phoned Virgin SO MANY TIMES, it was difficult to get to an actual person, and so many times was promised...SolvedEquipment returned but being charged!!! Hi, looking for help. sent equipment back and have confirmation of delivery 23.12.25. now been charged and have had two sets of messages about charges being taken.. can someone look into this….?
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