Recent DiscussionsWhat is the best time to contact VM for a deal? My current contract ends 2 September and am aware the price will jump up considerably which is making me consider going to SKY and full fibre. At what point in time should I contact VM to ask about ...Contract -Broadband help Currently on a 24m contract on Mixit TV package including line rental and M250 broadband speed however as I reside in a small cul de sac property with just a few family members including myself who o...Reducing account and not having to deal with the useless BOT Hi guys i currently have the max package and looking to remove my extra box due to my father passing away. I’m getting very annoyed about dealing with the online bot. When you get a 'human' they w...Unable to access My Virgin Media account via Chromebook I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue a...After renewing contract nothing but billing issues. Hi All, I recently renewed my contract with virgin media since then I have had to contact customer service several times to resolve billing issues. I agreed to renew my contract which is sup...OTS procedure gone horribly wrong So, I was with Sky, did OTS online about a week ago, got the hub 2 days later but it wouldn't connect despite trying all the fixes so an engineer was booked for the 15th as we were away this week. Th...missed payment error appearing on credit file Hi. Did you ever get this sorted? The exact same thing is happening to me and im in the process of a buying a house and im so stressed. Refund after leaving Virgin has charged me more than they should have in my 18 months contract. I wanted to hold back the last bill but was told they'll disconnect if I don't pay in the last month of notice period. I w...My area code? Hi, recently received my virgin wifi - can someone tell me my area code please? It’s not listed in my setup booklet, and I have no email/letter. postcode is NE66 SolvedOnline renewal - issues again I have previously written about issues with renewing online, unfortunately it has happened again. Now, again, out of contract, I had called as well as chatted to get a new deal as a loyal customer a...
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