Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Trying to remove our £288 charge for us leaving Virgin into an area that you do not service I notice on my bill there was also a charge of £35.21 for package changes yet we have made no package changes. I rang to cancel our contract last week but you...
Hi Can anyone help with this please, I'm stuck in a loop, I cant register for an account as it says my email address doesn't exist, even though I've had email from virgin on it ! As I cant register for an account I cannot see my account details of f...
HiNot been able to contact VM customer services yet. We have had our mobile transferred to O2. However the VM bill has not decreased by the amount of the new O2 bill.I thought this would work seamlessly, but sadly not. Is there a timeline for VM bil...
The product called "M125 Fiber Broadband", which I purchased on August 30, 2023, was not delivered. Why was this product not delivered even though it has been 8 days?
Just looked in my account settings and I have a random contact number. Tried editing it but it won't save, any help from the experts?
Hello Everyone,Hope you are all well! Long time lurker (2016), first time poster. I have just been looking at my credit file as I am mid mortgage application and it appears I have a late payment marker on my account. As far as I know I’ve never made ...
Whenever I attempt to change my account contact phone number, I can get an error on the webpageI tried contacting support via WhatsApp and they said the correct number is on file, and they have removed an old one. The website hasn't been updated to r...
I have had virgin broadband for over a week and everyday have been on live chat asking for my account number to be shared so that I can unrestrict my internet and everyday I am told in 24 hours I will receive an email and I have received nothing, thi...
Virgin media I have had issues with virgin media now for over a month 3 technicians have come out the last changed the internal and external wiring but the issue still persists. I raised the query on here which was escalated to a manager called Ramon...
I have had my broadband set up and running but I have not received my welcome email. Also, my broadband package was supposed to come with internet boosters (3) and an O2 sim but it these 2 items didn't come. I only got the Hub.
