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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Resolved! My Account number and email address

Hi Can anyone help with this please, I'm stuck in a loop, I cant register for an account as it says my email address doesn't exist, even though I've had email from virgin on it !  As I cant register for an account I cannot see my account details of f...

VM Bill not decreased with new O2 bill

HiNot been able to contact VM customer services yet. We have had our mobile transferred to O2. However the VM bill has not decreased by the amount of the new O2 bill.I thought this would work seamlessly, but sadly not.  Is there a timeline for VM bil...

Stalbi by Tuning in
  • 4 replies
  • 0 kudos

Resolved! Late Payment Marker on Credit File

Hello Everyone,Hope you are all well! Long time lurker (2016), first time poster. I have just been looking at my credit file as I am mid mortgage application and it appears I have a late payment marker on my account. As far as I know I’ve never made ...

Where is my account number?

I have had virgin broadband for over a week and everyday have been on live chat asking for my account number to be shared so that I can unrestrict my internet and everyday I am told in 24 hours I will receive an email and I have received nothing, thi...

Ongoing broadband issues & complaint

Virgin media I have had issues with virgin media now for over a month 3 technicians have come out the last changed the internal and external wiring but the issue still persists. I raised the query on here which was escalated to a manager called Ramon...