Managing Your Account - Cable
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Forum Posts

Mates Rates login

Hi, Not been on the pages for a while, but has the url been changed or is there a fault? site can’t be took too long to respond.

ne by On our wavelength
  • 5 replies
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I’m finding it impossible to get through to talk about cancelling my contract. No live chat, cut off on the phone  what can I do?

Pamb56 by Joining in
  • 2 replies
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No Response from Homemovers

I am due to disconnect on 20/05/2024 I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the message added below. I have since sent them a water bill,...

Wifi keeps dropping

Over the last week my Wifi has begun continually disconnecting for a minute or so at a time.Wired connections are fine. This means watching TV has become a bit painful, Disney+ is the worst affected. The TV is right next to the router, & I've already...

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks 

"Your bill is ready" - so send it to me!

Why can't they just attach a pdf to the email?Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.This morning I clicked o...


Months and months later, and after a horrible type phone call from India ( customer services)  I AM STILL RECEIVINGPAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!!    Are you sure I'm not paying £21  a year for this mis-service?Will this NEVER stop...

Johnny65 by On our wavelength
  • 5 replies
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