Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Cant verify email

Hi,I have had Virgin TV/Broadband installed today and these services are working fine but I am unable to register for a Virgin Media online account.I have registered but get stuck at the verifying of my email. I receive the link but when using it it ...

Stuart17 by Joining in
  • 1 replies
  • 0 kudos

Double billing every other month

Why am I being charged double bill every other month the month bill is £33 which I pay on time then the following month I’m told I missed a payment now I owe double plus a 7.50 does this make sense, there taking the month payment every mo...

Scottb1 by Joining in
  • 0 replies
  • 0 kudos

VAT invoice required

I require VAT invoices for every month since April 2022. I've tried live chat (bot), FAQs, etc without any luck. It seems posting on this community forum is the way to receive them looking at past threads. Can anyone assist please? Thanks

Cant sign into my account on Virgin Media

Hi, I've been having issues trying to sign into my Virgin Media account for the past couple of months.I keep getting a loading icon after I've entered my login details which doesn't go away.I've tried multiple browsers but I still get the same issue....

Jools97 by Joining in
  • 1 replies
  • 0 kudos

Brown Box cover missing

Hello, Ive recently had virgin media installed in my home, but the brown box I think its called the omni box, the cover wasn't really put on properly and I can't fit it back on. Can I call someone out to fix this please.

andrenu by Joining in
  • 2 replies
  • 0 kudos