Managing Your Account - Cable - Page 417

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Password to access DSAR data incorrect

The password i got via text does not work with the zip file that I have downloaded from kiteworks. Been on the phone to 150 for ages. Please help

Cant verify email

Hi,I have had Virgin TV/Broadband installed today and these services are working fine but I am unable to register for a Virgin Media online account.I have registered but get stuck at the verifying of my email. I receive the link but when using it it ...

Virgin demanding 40% increase to my bill or £115 charge to cancel early!!

After receiving the Virgin price increase email in February I phoned them up, as I do every year, to get a better deal, which I did. Just 2 months later I get a bill which is just a fraction under 40% higher than the deal I had just agreed, and as cl...

Double billing every other month

Why am I being charged double bill every other month the month bill is £33 which I pay on time then the following month I’m told I missed a payment now I owe double plus a 7.50 charge..how does this make sense, there taking the month payment every mo...

VAT invoice required

I require VAT invoices for every month since April 2022. I've tried live chat (bot), FAQs, etc without any luck. It seems posting on this community forum is the way to receive them looking at past threads. Can anyone assist please? Thanks

Cant sign into my account on Virgin Media

Hi, I've been having issues trying to sign into my Virgin Media account for the past couple of months.I keep getting a loading icon after I've entered my login details which doesn't go away.I've tried multiple browsers but I still get the same issue....

Can Virgin Media increase price from £46 to £100 while you are still in contract?

My 84-year-old mother-in-law was bereaved in September 2021 and Virgin Media was quick to inform us that if she wanted to keep a service then she had a limited time to take over the package that was in the name of her recently departed husband... I h...

Moved house, I can’t access my account online as my email is still linked to the old account

We recently moved house and like many others I can’t access my online account as my email is still linked to the old account. Calling virgin media doesn’t help as there is no option to do this over the phone.I need to unlink my old account and link t...

Brown Box cover missing

Hello, Ive recently had virgin media installed in my home, but the brown box I think its called the omni box, the cover wasn't really put on properly and I can't fit it back on. Can I call someone out to fix this please.

Data Subject Access Request - Unable to create user on Kiteworks

Could someone please update this as to what the solution was? I'm in exactly the same situation as the op (including having to escalate a complaint to the ombudsman) and I too have received a link to retrieve my SAR data from kiteworks, yet also re...

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