I cancelled everything on the 17th November and even got the confirmation email for the changes. On the 8th September when my new supplier went live I got an email from Virgin ‘thanks for making those changes’ - they removed the phone (thought it was...
Hi there,I have been trying to create a My Virgin media account since joining, and every time receive an error saying"Sorry, there was a problem registering that password. Please choose a different one."and cannot proceed any further. This has been t...
My monthly charges have gone up extortionately, £64 to £110 and now £154. I was looking to change my package but I cannot get anywhere online with chat or over the phone. Online I’m just looping round and just keep getting the ‘oops something seems t...
I hope I can get some advice. I recently cancelled an order before the instal of 1 gig broad band. However I got offered a better deal and signed up. I’m still waiting for my instal but my app and account are all under the canceled account number. I ...
I’ve been on chat for nearly 2 hours. I now want to cancel. No customer service, no loyalty and contract invalid as far as I’m concerned as they didn’t stick to it. I’ve been with them since 17 I’m now 48. I’ve always had issues with them but now the...
I have been paying £45 since billing period May - June 2023, before that was paying £38 since October 2022. I have viewed and downloaded my contract on the virgin media portal today which indicates I should have been paying £38 up until April 2024. A...
Hi,I am about to return my Virgin Media equipment. I am struggling to remove the broadband router's cable. How I can get help?Thank you.Best wishes,Doaa
Hopefully someone here can help resolve this issue once and for all. This is going to be a long story I'm afraid but it is the culmination of 6 hours on the phone to customer services over about 10 phone calls. Everyone I speak to is very friendly an...
I wish to cancel my virgin acct but can’t get through to anyone to do this. If I don’t hear from you I will cancel all my direct debits to you in 5 working days.
Absolutely furious. Volt package contract. comign to an end. I cannot call anyone at VM and I have to use chat, I was negotiating for three hours with 20 minute gaps when the agent could get back to me and then the chat vanishes!!!
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