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Forum Posts

Resolved! Contract

I have had a look at a new contract offer this morning on the app  did not take up the offer and now Virgin have sent me a new 18 months contract by email , I did not continue with the offer when I looked at the offer so why have I been sent a new co...

Grez77 by On our wavelength
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Downgrading

I downgraded my service today. Cancelled my TV and only now will have broadband. I am going to free-view. Usually when you leave VM, you have to send your TiVo box back but I haven’t left. Will I keep my box but only receive free-view channels?I know...

New phobe line con

Just spent nearly 45 minutes on the phone trying to remove my home phone line as per the email received on the back of the change to fibre landline only to be told that it going to cost me double what I am paying now because you can only cancel if yo...

Resolved! Contract Renewal & Upgrade Message

Hi,My contract with Sky is about to expire so I logged onto my account to find a message saying my contract is up for renewal etc and click here which nothing happens.This is strange as my contract is till August 2024 and checking the contract I cant...

Poor customer service

I have been a virgin media customer for few years now. On 05 Sep 2023, I called up virgin media customer services and informed them that I do not need the virgin media broadband and TV service from 30 Sep 2023 onwards citing my home move. The custome...