Contract ended beginning of the month and it’s the usual song and dance trying to negotiate a new price.Price going up from £49.65 to £78+ and of course it will go up again in April. Three phone calls to three different advisors, and one online chat...
My email says my user name is disconnected. I've tried to reconnect using my current password and it says unsuccessful user name or password incorrect, I've tried three times but can't connect, what do I do ? It seems virgin always have problems with...
Limited-time renewal offer - QueryMy existing contract ends in April and I have just received a limited time offer to renew for 18 months for the same price with the same package. Quote: get the same great package for the same price* My current pac...
Hi teams,I ordered VM WIFI service via phone and therefore I have not registered via e-mail. When I try to register, I cannot find area reference and account number in either text message or e-contract. I have a number VM2153990568 that is not sure w...
I was sent a custom 12 month long contract via official Virgin Media WhatsApp chat for £34.99 with a £35 setup fee. They sent me this contract via email which I accepted via the phone with [MOD EDIT: Removed] (Mark Duckworth, who confirmed and approv...
I have today spent 3 hours trying to leave Virgin. On one occasion a 'bot' thought I was looking for technical help and kept me in a loop of irrelevant questions. On two more occasions - when I had got to the very final stage of the process - I was...
What with one thing and another, I've been unable to sort out properly reviewing my VM contract (we're paying far too much, but that has been the least of our worries). Anyway, today I went to the "Change My Package" page offering me a contract appro...
I have tried many times over a long period of time to register for an online account. I always get the same message about having to verify my email address. However, I never received a mail and do not receive mails when I trigger a new one. I have go...
I sent a letter in December 2023 to cancel my virgin media contract.Not heard nothing then received a bill bolling period 20th January On the bill it says sorry to see you go.And something about returning the kitMy land line was disconnected about 3 ...
I’ve recently come to the end of my contract with yourselves, after negotiating a new contract, they have miss spelt my email and so I haven't received this. I logged onto my virgin media and this contract is ‘pending’ can you please rectify this.
