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Forum Posts

billing issue

HiLast year (June 2022), I had issues with my billing which was sorted out by Tom_W1I've just received my Virgin broadband bill and it has reverted to the incorrect price and stating that I owe money.Would anyone be able to assist with this at all pl...

wackyraces by On our wavelength
  • 275 Views
  • 2 replies
  • 0 kudos

Online Contract Renewal and Upgrade

Hi,My contract is due to run out in a few weeks, when I logged into my VM account online I was offered the chance to renew online at a discounted price. I signed up again last week and selected an increased speed which was supposed to be actioned on ...

Resolved! Should Netflix be included with my package

Since Netflix changed its policy on password sharing we had to start up a new account as my son had moved out.but I have heard thst a Netflix account should be included with our package - it’s one of the larger packages we have a volt I think it it -...

linny40 by Superfast
  • 288 Views
  • 1 replies
  • 0 kudos

Cancel 02 SIM

I agreed to a Virgin Media bundle upgrade ( 100154985095 & 100154985087) which included an 02 SIM. Having to cancel the 02 SIM separately with 02 is ridiculous enough but I have now spent over 4 hours and spoken to 12+ people trying to cancel this, c...

Complaint Has Disappeared

I logged a complaint in My Virgin Media on Thursday. By Friday evening it had disappearedI have the reference, but can no longer access it on the portal. Why was it deleted? Any ideas?

mukeman by Tuning in
  • 452 Views
  • 6 replies
  • 0 kudos

New contract

I received a text yesterday with a link saying ‘review’ pre contract details. I clicked the link with then said approved here’s your new contract. I wasn’t able to review anything to agree to anything and my bill has been doubled. How can virgin do t...

Raising a complaint

I have tried raising a complaint using the webform however it tells me I'm not the Main account holder so I can't complete the form.  I am the main account holder and have been for 16 years.I tried raising a complaint via telephone, there isn't an op...