I need to amend the email address on my My Virgin Media account as the current address is no longer active. When I click on the Edit option it issues an authentication email back to the inactive account which I don't receive. As a result I can't ed...
Hello, a couple of months ago my landline was switched over to running from my broadband router rather than the dedicated landline, however this redundant line is still showing up as an item on bills. Although I'm guessing that the entry is only the...
I was offered a Black Friday upgrade deal to take my broadband from 250Mbps (360Mbps Volt) to 500Mbps (1Gbps Volt), which I signed up to. I received the confirmation email with an order reference number and new payment summary and a second email with...
Ever since I signed up for home broadband my bill has been incorrect. I have spent hours each month trying to get through to someone who can actually sort it out. In desperation, I cancelled my direct debit hoping this might get some action. Well it ...
HiThis has just happened to me someone else’s account on my virgin tv box and profiles locked help
I've got a similar problem - dropped off using the instructions in the box on the 16th, but latest update on the tracking is "Being returned to Virgin Media" dated the 21st. It shouldn't take eight days to return it, so it looks like something's gone...
Hi, been with virgin for over 10 years and used to be a happy customer, but that is a history. We agreed a deal of £32 a month for a package, then last April they decided to increase £9 to £41 even before our contract finished (my contract is due to ...
Hello,I recently (28th Nov) signed up to Volt Gig1 Fibre Broadband on a 24-month contract but I have since realised I made a mistake. My mobile is not with O2 it's with EE so need to change the package to Gig1 Fibre Broadband instead.Do I need to pho...
Hi - apologies if not posted in the right area, wasnt sure.Moving home and advised Virgin of the same - Virgin is not available in my new area so required to send in proof of new address. Received an email from home movers team and asked to reply wi...
I've been in touch with Virgin many times over the last month trying to fix a contract expiry / discount mismatch. Last month I spoke to a member of customer retention (3rd attempt of getting fixed after unfulfilled agreements) who offered to have th...
