Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNo response from the Sunderland complaints address. I don’t know where to turn to. I cancelled my Virgin media contract in April during the cooling off period. I returned all equipment. The equipment was never opened or connected to Virgin service. S...SolvedNetflix? Hi, So my install took place on the 7th October but I don't see anywhere it says I can set up the free Netflix perk? My order was already in to join when it was announced for all new/returning cu...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedRenewal Issues So my contract is due to expire in December 2025, and I received an email from VM with a renewal offer of £90.75, about £10 more than what I pay currently which I was happy with, so I went through th...Account Recovery Hi, I have been trying to recover my Virgin Media account as I cannot find the email and password that I used to create it. I have tried using the "Forgotten Email" link but when I do this and provi...Contract renewal Can I ask why I cannot access my renewal offers within my app or account even though you are telling me my contract is ending soon and it’s time to renew?? I could access them a few weeks ago but si...Netflix charging issues My virgin package apparently includes Netflix with ads and I can upgrade to standard without ads or to premium. I thought that I would be charged a top up i.e the standard without ads less the usual...Returning my router.. I have left Virgin media, and must return my router, or be charged. Today I recieved a SMS telling me I should have received my returns pack and posted the item back. As I had not had the return pac...TNT sports pending hi, I have "TNT sports pending" issue, could you please assist? Waiting for call from management after a complaint. How long is it likely to be?! Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had bee...
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