Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Won't honour agreed contract

Been with Virgin TV & broadband for a number of years, recently went to leave and was persuaded to stay with a new contract of £76.37 a month for the same package i have always been on.  2 x Virgin TV V6 Box,  Maxit TV, Sky Sports and Cinema Collecti...

ColinG10 by Joining in
  • 3 replies
  • 0 kudos

Problems with logging online

Can anyone help- I have power of attorney for my nan which virgin have record of. I have set up online account but now every time I log in it asks me to verify my details and security question and then logs me back out! It then sends me an email sayi...

Billing error

Hi all, I just renewed my package at the beginning of March. I just received my latest bill and it is incorrect, it’s significantly more than what I’d agreed to. How can I resolve this?


I paid my bill of £90 on the 23rd April 2023 and even received a QuickPay confirmation email telling me they received the money. However today, 28th April 2023, Virgin has taken £90 from my account and now I am overdrawn and I had already paid the bi...

Kyra83 by Joining in
  • 1 replies
  • 0 kudos

Order reference number

Hi, I ordered Virgin media broadband and I was supposed to get an Amazon voucher. Now to receive that they are asking me for Virgin Media Order Reference (this will begin with WS and be followed by 7 numbers OR begin with CH and be followed by 10 num...

Noema by Joining in
  • 1 replies
  • 0 kudos

Resolved! Haven't received FREE LG TV Gift

Hello I joined at the start of January 2023 and chose the Free LG TV hardware offer It's been almost 45/50 days since my services were installed and haven't received no confirmation or dispatch email etcI've contacted CS a few weeks ago to confirm th...

Verification email problem

Hi, I have read a number of posts on this issue. The validation email did not work and I was told to call. Unfortunately no idea what my password is I need when I speak to the CS team, as I've never called them before. Not sure if I've set one up now...

Colin049 by Joining in
  • 0 replies
  • 0 kudos