No welcome email
Hi,I have joint virgin media 2 weeks ago but I have not received my welcome emai.Also checked spam folder.Can anyone help?
Forum Posts
Being overcharged
I placed an order for M250 broadband at £15/month for the first 6 months then £30/month for the remainder of the contract. I've received an email to say my first bill will be £114.99 for the first month, followed by £30/month. This is not what I sign...
Re: Red Light on Hub
Hi guys,I've got the same problem with the red light on my router, although the wifi is working, the signal is weak.moreover, it is hot to the touch and my mesh network is failing, so I've got no internet on my 3rd floor in my house... Where I work f...
Virgin broadband renewal - complaint
I recently sent a letter of complaint by recorded delivery to the Virgin CEO over the way contract renewal had been handled and overcharging. I had an email back acknowledging the complaint. When I check the progress section I was given a link to not...
Resolved! Black Friday deals problems
To cut a long story short. I ordered the Black Friday Deal 2 “The Big M350 Volt Bundle” on the 16th November, nothing happened so I ordered it again on the 25th Nov still nothing. I did however get this notification see below. Basically and after lon...
Re: No account number
Hi, I am facing the same issue, Could I also get some assistance please.
Black friday upgrade offer
HiI have accepted broadband upgrade offer via my account for M500 for extra £5 on the 26th November. I received order confirmation on the same day and its mentioned that it will be upgraded within 7-10 working days however its been 15days now but sti...
Not received welcome email and I need to book and engineer to install box.
I haven't received a welcome email with my account details and this is stopping me from booking an engineer to fit box for the internet. I am worried it won't be done before Christmas and we will be left without WIFI over Christmas. I am struggling t...
My Broadband Bundle cuts off soon. When can another family member start new contract?
Hi My Broadband, Phone, TV & sim Bundle would have cost double (£150pm) at end of month after my 18 month contract ends. As they wouldn't be giving me new 360 boxes & having the same V6 boxes for 3 years I decided to not renew so my broadband cuts o...
Brown Box Damaged
HI my brown box is damaged. It is WF7 5BE outside Sengoku Martial Arts at the bottom of Station Lane
