Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
HiI'm a new customer looking at Virgin Media.Does anyone know if it's possible to get the Ultimate Volt bundle without the O2 SIM bundled in?I have absolutely no need for the O2 SIM.
I joined yesterday and received an email but didn’t have any account detail on it so I can’t access my account online need help with this please
Yesterday I spent 3 hours on the phone and spoke to 15 different (I counted) agents in 2 departments - retentions and moving.After calling VM I described my request to the first agent in the retentions department - I am selling my second property. It...
HelloMy mother has a Virgin phone line only. She also telehealth and we have received notice that she will be migrated to fibre network on 9th October 2023. As she is disabled and a frequent faller, I am keen to make sure that her telehealth works po...
Hi,I am trying to cancel my tv as I feel that for what I use it is not cost effective (To much ).I logged on the chat 10:24 on the 16 of September it is now 13:45 and I am still waiting, this was the reply, We're sorry you're still waiting to be conn...
Hi, Virgin have sent me a new router and requested I send the old one back. Could you help me by answering these questions: 1. what address do I send this to? 2. what courier service do I use? 3. the serial number on my router doesn’t match the one t...
Hi,hoping someone may be able to help me out,here it goes:We're completely unable to get into "my virgin media" account page,the problem is we're unable to reset the password as the account was registered to an email address i no longer have access t...
After joining vm and getting everything installed I was told once the engineer had gone the vm account would be live in 24hour. Tried registering but was given this error message “We can't find an account with the details you've provided. Please cont...
Signing into my Virgin Media Netflix account for first time, I was given the option of Premium for free, as it was part of my current package, or standard at extra cost.I selected premium, the next screen then advised there would an additional £5...
I know this has been posted before, but none of the threads seem to include a solution.Having gone through the account set up process, I am unable to log in due to not having verified my email address. I have been unable to do this because I have no...
