Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi,I have had an email from virginmediarewards@exertis.co.uk 3 days ago saying "Just to let you know, your free treat for joining Virgin Media will be dispatched tomorrow. It can take up to 72 hours for delivery, so please look out for a message from...
My Contract is finishing early August 2023. I have been with Virgin for 15 years.There is a New Customer Deal (that offers the same package but better Broadband Speed) that I want to take out (which is significantly cheaper) but I am barred from taki...
I tried online to tell virgin media I'm moving, but since the new address is not in an are covered they put me through to a chat. That was at 12:30 and it's now 16:12
I have just been on the phone for 70 minutes most of which was on hold and talking to 3 different departments in order to carry out the following actions.My mother is dead. DoneThe out of contract contract has been transferred in my name DoneI need t...
I'm having similar problem. I received an email - as usual for each month - saying my bill is ready and can view it. The given link didn't work. I logged in - as usual - but the site does not show my bill and everywhere I click simply gives a help th...
Hello,Brief intro: been with Virgin Media TV and broadband for around six years now. TV package always been fine with all sports / movies etc, but the broadband has never been so unreliable as it has the last two three months. Only today, had my four...
I have been paying 86.55 for my bb. Apparently its only 50 normally. Im struggling to pay this month and tbh feel ive paid enough to last me until next year, as ive been paying over 60% extra each month.I cant get through to speak to anyone...This is...
Hi all…like many customers I’m wanting to cancel my services because of the new T&C’s coming in. After fighting to get on the queue for retentions, I waited 30 minutes only to have my call disconnected!are there any other ways I can give notice witho...
I've just had cityfibre install their broadband today - all set up and working perfectly. I am planning on porting my landline number which I've had since the 90s to Andrew & Arnolds VOIP service, will porting the number out automatically cancel the ...
