I had Virgin Media installed on the 20th of October and decided not to go ahead with it and call Virgin on the 28th to cancel which is my right to do so as it is within the 14 day cooling off period I was then told it would be disconnected on the 4th...
Why are you (Virgin) constantly over charging me for bills and when I have paid the bill put up another charge for not paying the bill....?????????? I'm at my last straw. This is surely illegal! You lot get away with deliberately and tactically doing...
I want to change my package but don't know how. They gave me the sports package I never asked for and I want to cancel it, how do I do it?
I don't recognise the phone number in my account settings, but it won't let me change it to my mobile number. Looks like other people have had the same problem, but there doesn't appear to be a posted solution. Can anyone help?
After making no progress in trying to reach a human being via chat or phone after 10 days of trying, I'm restorting to this message board in the hope that someone from Virgin will see this.I cancelled all my services at the end of August after months...
I have accepted a contract renewal offer. The WhatsApp team support asked me to wait 6-7 days for it to be updated in my account, but it has been 8 days there is nothing updated on my account. I did receive some pre-contract documents, but the order ...
I am still getting billed from a contract I had in my university house 2 years ago, which I tried to cancel at the time however it appears the contract was still live despite me not living in the house. Fast forward to now and I have received emails ...
I’m 30 days away from cancelling my whole package as I’m able to terminate on Jan 1st but can action the 30 days before. If I decide to renew what advice would you say I go for. I want decent broadband naturally but tv package with kids tv is all I n...
So I've just had the dreaded email from Netflix saying VM has cancelled my account (as per the megathread here: https://community.virginmedia.com/t5/Volt/Netflix-Subscription-cancelled/m-p/5270576#M5655 )and after a lengthy conversation with customer...
Cancelled VM services with 30 days notice. Phone line porting has been a nightmare due to incompetence across from VM. Issues are too numerous to mention, but the complaint is with your Executive Team, who I'm still waiting to hear from 7 days later ...
