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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21301 Views
  • 30 replies
  • 7 kudos

Cant change contact phone number

As the subject headers says, I'm having trouble updating my mobile.number in my tv account, I've managed to do it on my mobile.account but I just keep getting errors when I try to save the updated number on my tv/broadband account

Jaypilks by Tuning in
  • 427 Views
  • 5 replies
  • 0 kudos

Package Change via Email

Hi, I received an out of contract email on Tuesday 12th July from Virgin offering me broadband and phone for the same price as I currently pay. When clicking through I accepted an increase to M500 for £2 a month more. I received the pre-contract docu...

jibby1 by Tuning in
  • 329 Views
  • 4 replies
  • 0 kudos

Ultimate Volt Bundle Renewal

So my current 18 month contract ended a few days ago, and I’m looking to either renew or cancel depending on the cost. Can anyone help at all, because I’m struggling to get in contact with virgin to discuss my options.Thanks in advance

Jadieb88 by Joining in
  • 197 Views
  • 1 replies
  • 0 kudos