Why cant I upgrade on the Virgin Media Portal???
Why cant I upgrade on the Virgin Media Portal????? There is no option for offers / upgrades
Forum Posts
How to keep your virgin bill low
So, I spent a month trying to get a decent retention deal from Virgin and failed. I canceled my package, as I'm not married, so I had my partner sign up for a new customer deal. Then, I phoned the retentions department and threatened to cancel the ne...
how to change the account number associated with my email
I have a new contract and need to change the account number associated with my email so I can access the new information with the app
Netflix activation Email
I signed up for this package on 12th of December 23, But I still don't have the Netflix activation email that I should have received.Tried the customer services by calling for a 4th time now and I was told by everyone that all they can do is “I have...
VM Account login failed - Password reset not working
Hi,Not logged onto VM account for a while and I forgot my password. I tried password reset and entered the 2 security questions. I don't think I have answered these incorrectly. So I wondered if my account is locked.Cheers,Eugene
Resolved! Price increase from agreed pre-contract to actual contract
Hello,Earlier today I spent over an hour on the phone to discuss a new plan as I was out of contract. Agent sent me a pre-contract outlining what we had discussed, I reviewed and agreed to go ahead.An hour later I received a confirmation email contai...
Virgin refused to honour my contract and it took 3 hours on the phone to resolve
I have been with Virgin Media at the same address for decades and in January 2024 I extended my contract for a further 18 months at a cost of £20 more than my old contract. This was over £20 more than a new customer would pay for the same package. Th...
Resolved! Change of username for forums account
Hi.I want to change my username/display name on this forum and haven't found the option to do this.Please help,Thank you.
You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your
I like to remove the sub account from my main account. Need to delete it however the verification was not done and now link is expired.Can anyone help?Thanks in advance.
Unresolved complaint and failure to fulfil contract
I made a complaint on the 25th January about the fact I'd accepted an email offer to renew my contract from Virgin and although I'd downloaded the pre-contract info, and confirmed, I hadn't had an email confirmation and it wasn't appearing on my acco...
