Can anyone help with the DEF01 error? I just got Virgin this week, I’m having no luck setting up my account. No one is getting back to me, and I think I’ll probably just end up cancelling, I’m still within the cool-down period. We’re still also conne...
On 21/2/24 netflix stopped. I have the Volt package which includes Netflix. I have had hours of communicating with Virgin, this is via live chat, whatsapp and telephone, who stated various things; we are sending a signal to reactivate, we will call...
Complained regarding having same contract and price as someone else only they had chat anytime and I had chat weekends. Refused to pay bill until rectified. They emailed to say they had given me a credit which when I checked my account the bill was...
A few months back I upgraded my TV package and while doing so I asked if it was possible to have broadband & tv without a landline as I'm currently paying £100 a month for all 3 . I was told that the cost without a landline would be even more so I a...
Copy of incident dated 2/3/24 There appears to be no email address that Virgin Media will accept, although I have since managed to cut and paste this into a complaints web form’. They have sent me an email with a confirmation number ref of: C-0203...
I took a call this evening from Virgin who stated I've been on my contract for 18 months and it's due to expire. If I do not change to a new contract, my monthly bill will increase.The line was terrible and kept cutting out and it was incredibly diff...
I was cold-called by Virgin on the 2nd February and agreed to take out a new contract with better broadband. On the call I was promised a free Tivo upgrade as part of this which I am still waiting for.During the call, I asked the salesperson a numbe...
I recently set up a direct debit on the 22nd January i recieved an emal to confirm it was set . Now in march i found out no payment hss been taken nor is there a direct debit infact virgin media are accusing me of cancelling it which is untrue now w...
How can I make a complaint to VM, I have tried to resolve the issue of a duplicate account that was set up in error by VM and there is a balance outstanding of nearly £400, customer service weren’t helpful and did not give me any explanation as to wh...
Good afternoon, Virginmedia Account [MOD EDIT:PERSONAL INFORMATION REMOVED] Area 28. I am urgently seeking your help regarding charges that are being applied to my Virginmedia Account for a Netflix service I do not receive. I do not have, nor ever ...
