Been with Virgin for 11 years. Had many discounted prices over the years. Was paying £99 a month for three boxes, Mega TV, UHD, 500 meg, etc etc. Went up to £165. I tend to ring at contract end and they give me a good deal. Not this time, the lo...
Hello, Last week I was able to upgrade my package or so I thought, im guessing this is becuase my contract is coming to the end in the middle of April. Anyhow I mangaged to reducde my monthly bill and get Gig1 internet plus, all tv channels for £32 ....
Got a call today to keep me on after the trial that ends on 15/03, the lady said I could get 2gig for the discounted price of £84 (lol) or 1gig for the discounted price of £48, more than what it currently is for new customers -.-, haha! told them to ...
Trying to call customer service to edit my package but it keeps sending me links to pay my bill which isn’t over due until 27th February then cuts me off getting very frustrated now especially poor service as always
I was having problems with VM yesterday when I telephoned regarding a fault. The account is in my husband's name but we added a password so I could discuss anything or report faults etc because he had a stroke and finds using a phone difficult. Thi...
Last week I rang VM to change the account name from my late husband's to mine. There were no other changes. I was told that as the address hasn't changed, VM simply continue the existing contract, but under my name. This contract, £68 with discounts,...
I've been putting this off for awhile because I got incredibly tired of the mandatory (and terrible) over-the-phone customer service. I cannot login to see the status of my broadband account, it was setup over the phone so I don't know if the email w...
Please check your bill virgin are scamming money with hidden charges. My bill I paid in full last money, to only get a 12quid charge this month for not paying it in full?!? wth I've been done before I suggest not to use the WhatsApp team as Thier ...
DO NOT PRE-AUTH WITH VIRGIN. They charged me 200 because the did not recognize any of my payments for the previous month. they promised me that I’ll get my money back in four weeks and they have not given me anything since! It’s been 5 weeks now and ...
My contract is due to end on the 23rd feb but when will I receive a box to send my rooter back?
