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Forum Posts

Contacting customer service

Trying to call customer service to edit my package but it keeps sending me links to pay my bill which isn’t over due until 27th February then cuts me off getting very frustrated now especially poor service as always 

B11 by Joining in
  • 299 Views
  • 3 replies
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Changing name of account

I was having problems with VM yesterday when I telephoned regarding a fault.  The account is in my husband's name but we added a password so I could discuss anything or report faults etc because he had a stroke and finds using a phone difficult.  Thi...

Jeni by Superfast
  • 907 Views
  • 10 replies
  • 0 kudos

Cannot access my broadband account

I've been putting this off for awhile because I got incredibly tired of the mandatory (and terrible) over-the-phone customer service. I cannot login to see the status of my broadband account, it was setup over the phone so I don't know if the email w...

Always check your bill!!

Please check your bill virgin are scamming money with hidden charges.    My bill I paid in full last money, to only get a 12quid charge this month for not paying it in full?!? wth I've been done before I suggest not to use the WhatsApp team as Thier ...

Danloki by Tuning in
  • 257 Views
  • 1 replies
  • 0 kudos

VIRGIN KEEPS LYING TO ME

DO NOT PRE-AUTH WITH VIRGIN. They charged me 200 because the did not recognize any of my payments for the previous month. they promised me that I’ll get my money back in four weeks and they have not given me anything since! It’s been 5 weeks now and ...

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