Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Can anyone help- I have power of attorney for my nan which virgin have record of. I have set up online account but now every time I log in it asks me to verify my details and security question and then logs me back out! It then sends me an email sayi...
trying to order a new tv remote and every time I go through the process up pops this page every time I click on order new remote ? Been like it for weeks driving me mad
Hi all, I just renewed my package at the beginning of March. I just received my latest bill and it is incorrect, it’s significantly more than what I’d agreed to. How can I resolve this?
I paid my bill of £90 on the 23rd April 2023 and even received a QuickPay confirmation email telling me they received the money. However today, 28th April 2023, Virgin has taken £90 from my account and now I am overdrawn and I had already paid the bi...
Hi, I ordered Virgin media broadband and I was supposed to get an Amazon voucher. Now to receive that they are asking me for Virgin Media Order Reference (this will begin with WS and be followed by 7 numbers OR begin with CH and be followed by 10 num...
Hello I joined at the start of January 2023 and chose the Free LG TV hardware offer It's been almost 45/50 days since my services were installed and haven't received no confirmation or dispatch email etcI've contacted CS a few weeks ago to confirm th...
Hi, I have read a number of posts on this issue. The validation email did not work and I was told to call. Unfortunately no idea what my password is I need when I speak to the CS team, as I've never called them before. Not sure if I've set one up now...
Why has my monthly bill increased by £6.00 a month without ANY notification of a price change?
HiTrying to get some help/guidance on a recent complaint submitted by webform.The Virgin Media complaints handling seems very poor. On the website it mentions calling to raise and resolve complaints but when you call there is no option for general cu...
