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Forum Posts

Billing Problem

Don't know what is going on here, but on 16th April, I received an email from VM saying my new contract payment would be £92. Today, I received another email headed "Sign up online" confirming the new payment would be £106 93.Could someone explain wh...

hansi by Fibre optic
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Complaint

I've lodged an official complaint via the online complaint form and emailed the "resolution team" directly twice but yet to receive any reply except a standard "we're sorry and will look into it". Anyone know how long it usually takes the resolution ...

Renewal hell

Please help.Long term 12+ yrs customer. Out of contract again and bills rushed up in price. Txt msg link to renewal offers doesn't work. Contacted virgin via WhatsApp and advised I wanted a price for broadband / with(out) phone depending on price (pr...

VM April Price increase quoted not honoured

Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...

ValeSc by Joining in
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Final bill cannot be disputed

I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is liter...

After help with astronomical bills

Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...