Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsBroadband bill overcharge Hi, My 18 month broadband deal ended in November and before it did I changed to the monthly social tariff. Now I am being charged nearly 3 x more than I should be and I cannot get hold of an agen...Can not login to my account to change my password I have been trying to change my password on virginmedia.com but to change my password I need to login, if I can't remember my password how can I change it. I am getting very frustrated £40 charge for a router i returned, yet Virgin are saying I haven't It seems many people have been charged too for the same thing?! I returned a router, sadly wasn't given a receipt. However weeks later, I get messages from virgin telling me they are charging me £40 ...No Broadband And Tv I have had no broadband and tv since last Wednesday, Fault Ref: F012107651 Why is it taking so long to fix the problem. Please Respond - Contract Renewal Issue 15days ago I renewed my contract online and I received email with Contract Information and Summary documents attached as well as a second Summary email. To date, this is yet to show on my account. ...I still can’t login! Months of trying! Help please before I throw myself under the next bus! Virgin set our account up incorrectly when we signed up so they had to create another account. I have lost count of the number of times I have ...Return kit - alternative I am being charged £48 to return a kit by yodel when express 24 hours, tracked and signed for by post would cost £13.40. Why would I need to use yodel? How can I cancel the charge and send by post ...£50 voucher??? I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously...Account not found when trying to log in I enter my details into the My Virgin Media app as they appear on my bill when trying to log in, and it tells me that this account does not exist. After looking on these forums its obvious that this ...A Decision from the Ombudsman So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a...
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